Priya Suneeth Ail Uchil
Pune
Summary
Dynamic professional with extensive experience at Sutherland Global Services LLC, specializing in customer service and data management. Demonstrated success in enhancing client satisfaction through effective communication and leadership skills. Expertise in processing accurate documentation and thriving under pressure, consistently delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Analyst
Teak Staffing(Rubicon)
Pune
08.2023 - Current
- Reviewed and cross-checked invoices.
- Updating the corrected information on the GUS portal.
- Routing invoices wherever necessary (departments such as CDM, CC) to fetch the corrected information.
- Process invoices when all the information is made available.
- Maintain quality and quantity by processing error-free invoices.
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
Senior Customer Service Representative
Teleperformance
Mumbai
10.2021 - 04.2023
- Assisting customers in real time from US, UK and Canada on chat.
- Following up with on calls when required.
- Providing compensation for their issues with food delivery.
- Ensuring that the customer satisfaction at all times.
- Resolved customer complaints quickly and efficiently, resulting in a decrease in customer escalations.
Senior Associate Trans-Processing
Sutherland Global Services LLC
Mumbai
08.2017 - 05.2018
- Coordinating with clients based in Middle East & North Africa region for detailed review of projects.
- Collate & consolidate data.
- Real time review and update of data in system.
Senior Consultant
Sutherland Global Services LLC
Mumbai
07.2016 - 08.2017
- Ensuring all relevant documents needed for loan modification are screened & collected on timely basis.
- To ensure quality customer service is delivered.
- Recording complaints as per the specified process.
- Preventive complaint management.
- Responsibility of asking required/missing documents from customers within the TAT.
- To ensure certification of documents required for re-finance of customer accounts.
- Error-free documentation for all under refinance opening.
- Submission of account to underwriter if all documents are in.
Education
Bachelor Of Commerce -
Somaiya College
Mumbai03.2015
HSC -
E.B Madhavi College
Mumbai03.2012
SSC -
B.R Madhavi English School
Mumbai03.2010
Skills
- Computer proficiency
- Adaptability
- Pressure management
- Customer service
- Leadership
- Multitasking
- Communication skills
Timeline
Senior Analyst
Teak Staffing(Rubicon)
08.2023 - Current
Senior Customer Service Representative
Teleperformance
10.2021 - 04.2023
Senior Associate Trans-Processing
Sutherland Global Services LLC
08.2017 - 05.2018
Senior Consultant
Sutherland Global Services LLC
07.2016 - 08.2017
Bachelor Of Commerce -
Somaiya College
HSC -
E.B Madhavi College
SSC -
B.R Madhavi English School
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