Priya Tyagi
Dubai
Summary
Accomplished Senior Technical Consultant at KPMG Global Services Pvt Ltd, with over 7.5 years of expertise in Salesforce QA and Dynamics 365 testing. Demonstrated success in leading high-quality CRM project deliveries and enhancing system functionality through strategic testing and implementation. Skilled in collaboration and proficient in Salesforce.com, embodying strong project management capabilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant(QA)
KPMG Global Services Pvt Ltd
Banglore
01.2021 - 01.2025
- As a Senior Technical Consultant with over 7.5 years of experience in Salesforce Quality Assurance (QA) testing and the implementation of Dynamics 365 (CRM). Expertise in manual and automated testing of Salesforce application.
- Experience in Project management, Document SharePoint, CRM Integration.
- Project Management, Sales Cloud, Service Cloud, and Marketing Cloud. Adept at identifying defects, ensuring high-quality delivery, and implementing test strategies to guarantee optimal system functionality. Strong ability to collaborate with cross-functional teams to align testing strategies with business requirements, and technical specifications. Proficient in various testing tools such as Selenium, JIRA, TestNG, and Agile methodologies.
- Responsible for delivery of high quality CRM projects.
- Worked as a team lead, guiding the team for Cloud computing, Salesforce Sales Cloud, Service Cloud, and Marketing Cloud implementations.
- Developed and executed test cases, test plans, and test scripts to thoroughly validate the functionality of Salesforce applications.
- Determined and reported defects, ensuring timely resolution, and minimizing business impact.
- - Utilized automation tools, such as SAP, Mulesoft, and Sentinel, to streamline testing processes and enhance efficiency.
- - Proactively participated in regular meetings and discussions with stakeholders, providing valuable inputs and recommendations for continuous improvement of Salesforce implementations
- - Constantly updated knowledge and skills in Salesforce testing methodologies and best practices, staying abreast of the latest industry trends
SQA Engineer
S&P Global Private Limited India
Gurugram
05.2018 - 01.2021
- As a Salesforce tester/QA, I have gained extensive experience in conducting various testing activities such as functional, regression, and user acceptance testing
- I have a strong understanding of testing processes and methodologies, including the Lightning Project, data migration testing, regression testing, and mobile testing
- This includes creating test cases, executing tests, and documenting defects
- - Additionally, I have successfully optimized service and sales processes on the Salesforce platform to ensure optimal system functionality and enhance user satisfaction
- This involved identifying areas for improvement, implementing changes, and measuring the impact of these changes on key performance metrics such as response time and customer satisfaction scores
Salesforce Administrator
Webtrakker pvt ltd
07.2017 - 04.2018
- Worked as a Salesforce Admin/QA Trainee
- Supported the creation of testing environments for different Salesforce versions and configurations.
- Worked with the development team to validate the functionality of new features and enhancements.
- Executed regression testing on Salesforce updates and patches to ensure existing functionality remained intact.
- Responsibilities included designing workflows, validation rules, and process builders.
- Worked on custom objects, sharing rules, FLS, profiles, roles, and email templates.
Education
B.Tech/B.E. - Computer Science
Lovely Professional University (LPU)
06-2017
12th - English
CBSE
01.2013
10th - English
(ICSE/ISC)
St.Francis' Convent School01.2011
Skills
- Salesforce QA
- Dynamics 365
- Microsoft
- CRM Integration
- PMO
- Document SharePoint
- Project Management
- Health Cloud
- Service Cloud
- Sales Cloud
- Salesforcecom
- Cloud Computing
- C
- Salesforce Administration
- HTML
- MySQL
Certification
Salesforce Certified Administrator (ADM 201)
Personal Information
- Gender: Female
- Marital Status: Married
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Accomplishments
- Received the Encore Award from KPMG
Timeline
Senior Technical Consultant(QA)
KPMG Global Services Pvt Ltd
01.2021 - 01.2025
SQA Engineer
S&P Global Private Limited India
05.2018 - 01.2021
Salesforce Administrator
Webtrakker pvt ltd
07.2017 - 04.2018
B.Tech/B.E. - Computer Science
Lovely Professional University (LPU)
12th - English
CBSE
10th - English
(ICSE/ISC)
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