Ragavendran Rajendran

Responsibilities:

• Tested functionality, performance, and compliance of products against design specifications to maintain strong development standards and high customer satisfaction.
• Validating and customizing the application in Salesforce Sales Cloud. Testing in sandbox environments and customising the Salesforce application as per the client’s requirements.
• Interact with various Business Analysts and Developers to design better Test plan, Scenarios based on the business requirements.
• Testing Salesforce custom objects, Custom fields, Page layouts, Tabs, Reports & Dashboards and various other components as per application requirements. Testing Salesforce.com setup, Configuration, Customizations.
• Performing Queries on both source and target using SOQL and verifying the records and its respective fields match and count of the records.
• Performed Back end testing by executing SOQL queries. Run database queries in Workbench for Test data in Salesforce.
• Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
• Monitored testing progress and provided updates to stakeholders on key milestones and issues.
• Conducting rigorous regression testing to identify software bugs and verify fixes in subsequent releases.
• Experience working in Retail Industry.

Responsibilities:

• Led and mentored two scrum teams within a 10-team project, serving as the primary technical and testing contact for product-related queries.
• Reviewed and analysed user stories to create detailed test plans, and provided comprehensive knowledge transfer sessions to team members at sprint initiation.
• Managed and approved test cases in JIRA, actively participated in manual testing during sprints to support team efforts, and updated regression test cases at sprint completion.
• Organised and facilitated daily scrum ceremonies, including scrum calls, triage calls, and backlog calls, to ensure effective team communication and progress.
• Coordinated stakeholder meetings and contributed to weekly and monthly status reporting to keep all parties informed of testing progress and issues.
• Test and Customize the application in Salesforce Service cloud as per the Business requirements.
• Validated Data Security and sharing rules in Salesforce. Tested Users, Profiles, Roles and Permission sets, Field Level Security.
• Experience in validating various advanced fields like Picklists, Custom formula fields, Many to Many relationships, Lookups, Master-Detail, Fields dependencies.
• Performed Case, Lead automation validation.
• Performed Sanity/Smoke testing for each release. Maintained the versions of test sets and worked on regression testing.
• Involved in Defect Triage Meetings to share updates and also involve in RCA analysis.
• Experience working in US Healthcare domain.

Responsibilities:

• Performed manual testing in Salesforce Service Cloud, Salesforce CPQ.
• Performed Integration testing between applications (Mainframe, Salesforce CPQ)
• Identified and reported bugs, errors, and glitches to development teams.
• Reviewed and analysed system specifications with the team.
• Collaborated with QA Engineers to develop strategies and test plans.
• Conduct thorough manual regression testing across environments, safeguarding software stability throughout the development lifecycle.
• Tested Salesforce custom objects, Custom fields, Page layouts, Tabs, Reports & Dashboards and various other components as per application requirements. Testing Salesforce.com setup, Configuration, Customizations.
• Case Automation validation.
• Used Data Loader to insert, update and bulk import or export of data from Salesforce.com Objects.
• Worked in Healthcare, Retail projects as a QA Tester.
• Prepared test reports, compiling findings and analysing results.
• Having sound knowledge of US Healthcare with Agile, Scrum methodologies.

• Support and troubleshoot Windows OS-related issues, networking, authorised desktop applications (MS Outlook, 0365, Zoom, Teams, Jabber, authorised software installations, browser issues, etc.), hardware, and peripheral equipment.
• First point of contact support for end users with professionalism, timeliness, and accuracy.
• Providing L1 support for Active Directory.
• Providing basic network support, ensuring full connectivity of desktop and other networked peripherals, troubleshooting, and resolving user and site networking issues.
• Handling incident and access requests.
• Managing access to servers, databases, distribution lists, shared mailboxes, groups, etc. in Active Directory.
• Managing user accounts in Active Directory (creation, disabling, permissions, and VPN access).
• Knowledge in LAN, WAN, IP addressing, NAT, DHCP, DNS, TCP/IP, VPN, and wireless technologies (wireless standards, RFID, NFC, Bluetooth).
• Assisted end-users in using new and existing technology.
• Providing training to new hires on the company's IT policies and procedures.
• Adhere to policies as per corporate manuals and directives.

• Handling US customers and providing remote technical support for all the Windows OS related, Software, and Hardware issues.
• Handling Inbound and Outbound calls and resolve issues within the established SLAs.
• Installation and Activation of Comodo Internet Security products and provided product related support.
• Providing support through ticketing tool.
• Taking requests for order renewals, cancellations over phone, chat and email.
• Converting the trial customers to paid customers by upselling the Comodo products.
• Sending order confirmation emails to the customers' registered email address along with the Comodo account login information and license keys.
• Resolving escalations and complaints from customers.