Priya V

Passionate and Experienced Quality & Training lead with well-honed analytical skills with regulatory compliance auditing experience for 9years. Solution-focused professional highly-regarded among peers and supervisors in BPO industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.

• Marital Status: Married
• Date of Birth: 03/21/81
• Nationality: Indian

• Andromeda marketing Pvt Ltd, Quality Analyst, Feb '15 to Oct '16, Meeting the call monitoring on monthly basis, Check & validate the nature of the Insurance call and approve the same, Timely Quality activity adherence & Improve the Tele sale efficiency, Maintaining MIS on Sales Vs Rejection & Fatal, Mock call certification done for OJT batch, Disposition Analysis done to identify the areas of improvement to be done for better sales
• Matrimony.com, Quality Analyst, Jan '13 to Oct '14, Meeting the call monitoring on monthly basis, Management of OJT & Certification process for the LOB, C-SAT Calls done to analyze the service satisfaction of the customer, Customer complaints calls audited and RCA prepared for the same