PRIYABRATA OJHA

BUSINESS ANALYST

Summary

Aiming jobs in Business analysis with a growth oriented IT Sector, Location Preference: Anywhere

Expertise Areas:
• Comprehensive understanding of SDLC having worked for all the lifecycle stages.
• Having good experience of handling multiple clients simultaneously.
• Can drive the requirement gathering and management discussions required to achieve requirement sign off.
• Writing User Stories and providing complete requirement details along with the acceptance criterion.
• Can assist the development team by providing business documentation as well as structured wireframes replicating the design concept.
• Familiar with regular client interaction and work as a bridge for client and internal team

Overview

years of professional experience

Language

Work History

Relationship Executive

MUTHOOT FINANCE LTD.

BHADRAK

06.2017 - Current

Developed, updated and maintained database of existing and potential customers in [Software].
Investigated and resolved customer complaints to foster satisfaction.
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Developed and executed targeted relationship and account development strategy.
Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.

Education

Master of Business Administration (MBA) -

FM University

BUSINESS ANALYSIS

CLOUD CONNECT IT, INSTITUTE

BHUBANESWAR

01.2023 - 06.2023

Skills

Client Coordination Stakeholder Management Business Documentation using UML Driving Requirement Management Attention to Details

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Software

MS Office , MS Visio , Drawio ,MockFlow ,Canva ,JIRA, CRM,CBS

Interests

Travelling new places Working in a team Listening music

Timeline