MS Office , MS Visio , Drawio ,MockFlow ,Canva ,JIRA, CRM,CBS
PRIYABRATA OJHA
BUSINESS ANALYST
Summary
Aiming jobs in Business analysis with a growth oriented IT Sector, Location Preference: Anywhere
Expertise Areas:
• Comprehensive understanding of SDLC having worked for all the lifecycle stages.
• Having good experience of handling multiple clients simultaneously.
• Can drive the requirement gathering and management discussions required to achieve requirement sign off.
• Writing User Stories and providing complete requirement details along with the acceptance criterion.
• Can assist the development team by providing business documentation as well as structured wireframes replicating the design concept.
• Familiar with regular client interaction and work as a bridge for client and internal team
Overview
6
6
years of professional experience
1
1
Language
Work History
Relationship Executive
MUTHOOT FINANCE LTD.
BHADRAK
06.2017 - Current
- Developed, updated and maintained database of existing and potential customers in [Software].
- Investigated and resolved customer complaints to foster satisfaction.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Developed and executed targeted relationship and account development strategy.
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Education
Master of Business Administration (MBA) -
FM University
BUSINESS ANALYSIS
CLOUD CONNECT IT, INSTITUTE
BHUBANESWAR 01.2023 - 06.2023
Skills
Client Coordination Stakeholder Management Business Documentation using UML Driving Requirement Management Attention to Details
As is To Be analysis, Gap analysis, Requirement gathering, Scrum methodology, SDLC, Agile methodology, User Story Writing , FRD and NFRD, User Acceptance Testing
Software
Interests
Travelling new places Working in a team Listening music
Timeline
BUSINESS ANALYSIS
CLOUD CONNECT IT, INSTITUTE
01.2023 - 06.2023
Relationship Executive
MUTHOOT FINANCE LTD.
06.2017 - Current
Master of Business Administration (MBA) -
FM University