Technology
PRIYABRATA SAHANI
Management
Chennai
Summary
To achieve a challenging career in the field of Packaging Industry.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
1
1
Language
Work History
General manager
KCL Limited
01.2011 - Current
- The Company manufacturing Litho laminated
- Cartons and Corrugated Cartons, Factory head
- Profile:
- Provide strategic leadership and coaching to employees through a shared vision for the operation
- Develop knowledge systems and measurements that help the business make profitable decisions
- Effectively manage and advance all aspects of manufacturing Safety & Health,
- Environmental, Reliability, Quality, Productivity, Cost, Yield, Compliance, and
- Capital/Maintenance Investment
- Develop an understanding of the current state, the desired future state, develops and executes plans and strategies to close the gaps
- Identify, understand, and adopt relevant best practices to advance faster than the competition
- Develop, lead and coach teams for maximum engagement and participation in pursuit of objectives and goals
- Direct and indirect responsibilities for salary and hourly operation employees, including development of roles/responsibilities/expectations, performance reviews and compensation evaluations for each individual employee
- Influencing, interfacing and gaining credibility across a wide range of levels: o Executive (GP management team, senior leadership, external customers) o Direct reports o GP Supervisors and leads o GP front-line employees
- Identifying and implementing systems and equipment upgrades and improvements to drive long term value creation
- Generate leads to achieve sales targets
- Monitor costs and pricing of finished products
- Sales team recruitment, orientation and target management
- Conduct effective and accurate market research and apply this information to increase market share
- Coordinate with relevant departments to ensure timely orders, and smooth function of action in the system
- Update management on business process, operating plans and profitability
- Planning and Purchase of Raw material
- Negotiating with Vendors
- Planning for Maintainence
- Finalyzing the Machine Purchase deal with association of Directors of the company.
Operation Manager
Savvy Management Services Pvt Ltd
08.2010 - 01.2011
- To handle a team of supervisors who are looking after the process of ICICI PRU, Reliance and Vodafone documentation
- To ensure end-to-end closure on daily basis
- To maintain the minimal escalations and closure on time, if any
- To prepare and automate all MIS related to process, so that an error free reporting could be done with less manpower
- To prepare presentation for management and for clients for monthly review
- To analyze billing and manpower strength month on month for proper revenue flow.
Transffered to Orissa Circle, Vodafone essar spacetel ltd
Bhubaneswar
05.2010 - 08.2010
- Retention and relation head, Retention and Relation)
- Profile: To manage the entire retention and relation team of orissa circle
- To handle all the agencies doing outcalling activities for oriossa circle
- To handle call centres and to train executives/ call centre agent on retention and relation activities
- To ensure reduction of revenue churn on month on month basis
- Training of store managers and agents
- Personal visits to all the high profile customers to ensure relationship is built with them in a decent manner
- To reduce multiple complaints of customers
- Presentations on retention and relations to senior management and corporate.
Wrorked, Vodafone essar ltd Okhla
New Delhi
11.2008 - 05.2010
- As an executive on company payrolls
- Department: Business analysis Team
- Profile: Complete data base and MIS management
- Corporate reporting fo circle performance and revenue leakage.( Daily/ Weekly/ Monthly and
- Yearly)
- Daily reporting of performance of all the verticals and hits and Misses to business head, CEO and all vertical heads
- Trainings on Retention and Relation activity to all the vodafone stores across the circles
- Handling a team of 5 peoples who were in the same profile but for different verticals and are in off- rolls.
Vodafone
04.2007 - 11.2008
- ( on the payrolls of Applicome E Service) at X-8(Retention team ), Okhla main Branch as an executive
- Profile: To handle sales and marketing complaints, Voluntary & Involuntary cases
- Process: Retention
- Designation : CS executive
- Profile: Agency Management, Process Audit, Process Review, Audition Of process Errors, preparing MIS & Presentations.
Customer Support Executive
Vodafone Mobile Service Ltd
11.2006 - 04.2007
- A Domestic call center (Applicom e services pvt ltd) that works on various process of, To Handle the hard core operation of Retention process of Vodafone Mobile Service Ltd
- Process: Voluntary Retention
- DSA Resolution & Retention
- First Bill call
- Welcome Postpaid Call, and in month i have been promoted to team leader due to my performamnce
- JOB DESCRIPTION:
- To Assist Process Supervisor
- To handle Sales & Marketing Complaints
- Export Complaint data online from the CRM
- To make calls to those customer’s who have been wrongly committed by the DSA of Vodafone
- Mobile Service Ltd …and resolute there problems/Queries online and to retain them back in
- Vodafone
- To Prepare MIS and various Presentation on daily Basis.
Marketing Executive
TATA TELESERVICES LTD
08.2004 - 08.2005
- A leading Indian Telecom Company with CDMA
- Technology) for one year at Ban galore on contract basis, Marketing & promotions of TATA INDICOM products (CDMA mobiles and FWT& FWP)
- To sell Tata Indicom connections
- To deal with TATA group corporate Employees
- To prepare a daily sells report (DSR).
Education
Intermediate -
CHSE Orissa board, Utkal University
01.1999 - 01.2000
MBA - Marketing and HR
PMI
Six-Sigma Certification - undefined
Matriculation -
ICSE Delhi board
Skills
Proficiency inMS Office, Internet & Data EntryProficiency in MS Excel, MS Access, FoxProComplete knowledge on database managementMother tongue : OriyaReligion : HinduismMarital Status : Married
Sales expertise
Recruitment
Verbal and written communication
Deadline-oriented
Staff training/development
Recipes and menu planning
Budget development
Consistently meet goals
Exceptional interpersonal communication
Effective leader
Employee scheduling
Operations management
Budget administration
Product development
Relationship building
Business Development
Project Management
Efficient multi-tasker
Budgeting
Coaching and mentoring
Accomplishments
- Having almost 19 years of working experience with unbeatable career record in the field of
- Pre Sales, Post Sales, Services, Backend Operations, customer dealing and MIS, in Telecomand Insurance Industry and Production, Purchase, Sales, Marketing, maintenance of
- Manufacturing Company
- Have associated with Tata Tele Services Bangalore, worked with Vodafone Essar Ltd Delhi,
- Vodafone Spacetel Ltd Orissa and ICICI Prudential life Insurance
- Have associated with One of the India’s Largest Corrugated and Litho Laminated Manufacturing
- Company, KCL Limited for 10 Years with Unbeatable Career records in Marketing, Production,
- Audits, Purchase, Sales, Services and New Business Development as well as new Project
- Development at several locations in India as a General Manager of The Group.
Certification
Date of birth : 20/04/1983
Interests
Timeline
General manager
KCL Limited
01.2011 - Current
Operation Manager
Savvy Management Services Pvt Ltd
08.2010 - 01.2011
Transffered to Orissa Circle, Vodafone essar spacetel ltd
05.2010 - 08.2010
Wrorked, Vodafone essar ltd Okhla
11.2008 - 05.2010
Vodafone
04.2007 - 11.2008
Customer Support Executive
Vodafone Mobile Service Ltd
11.2006 - 04.2007
Marketing Executive
TATA TELESERVICES LTD
08.2004 - 08.2005
Intermediate -
CHSE Orissa board, Utkal University
01.1999 - 01.2000
MBA - Marketing and HR
PMI
Six-Sigma Certification - undefined
Matriculation -
ICSE Delhi board