PRIYADARSHAN GAUR
Jaipur
Summary
Dynamic and results-driven professional with extensive experience as a Store Owner and Customer Sales Associate at Policy Bazaar. Proven track record in complaint resolution and upselling, fostering customer loyalty through effective communication and a customer-focused approach. Adept at training teams to exceed sales targets while enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Owner
Self Employed
Jaipur
12.2020 - Current
- Trained and supervised team to achieve sales targets, enhancing overall store performance.
- Developed and implemented strategies that increased customer satisfaction metrics.
- Resolved complex customer enquiries and disputes, improving customer retention.
- Delivered quality service with friendly and professional demeanor.
- Evaluated team performance and handled disciplinary actions.
- Departmental Store
Customer Sales Associate
Policy Bazaar Web Aggregator Pvt. Ltd.
Gurgaon
06.2018 - 10.2019
- Leveraged brand and product knowledge to enhance customer purchasing decisions.
- Engaged with customers to offer tailored product recommendations based on their requirements.
- Guided customers in selecting suitable products and services tailored to their needs.
- Adjusted schedule to meet fluctuating customer demand effectively.
Customer Support Executive
Teleperformance India
Jaipur
11.2016 - 02.2018
- Answered incoming phone calls with professionalism and warmth.
- Researched and resolved customer queries promptly using de-escalation techniques to enhance customer satisfaction.
- Maintained advanced product knowledge to deliver accurate information, supporting informed customer decisions.
- Built and maintained excellent relationships with customers, promoting high levels of customer retention.
- Provided follow-up emails and documentation to reinforce customer support excellence and ensure continued engagement.
Education
B.com -
S.S. Jain Subodh College
Jaipur, Rajasthan03-2014
Skills
- Promotion Upselling
- Complaint Resolving
- Helpful Customer Service
- Customer Focused
- Sales Expertise
- Team Player Mentality
- Active Listening
- Online Sales
- Effective Communication
Certification
Tally.ERP9
Accomplishments
Promoted as SME (Subject Matter Expert) just in 11 months in TELEPERFORMANCE, INDIA.
Hobbies and Interests
- Reading
- Basketball
- Travelling
Languages
- English
- Hindi
- English
Timeline
Store Owner
Self Employed
12.2020 - Current
Customer Sales Associate
Policy Bazaar Web Aggregator Pvt. Ltd.
06.2018 - 10.2019
Customer Support Executive
Teleperformance India
11.2016 - 02.2018
B.com -
S.S. Jain Subodh College