Basketball & Traveling
Hi, I’m
Priyadarshini G
Partner Operation Relationship Manager
Summary
Eager to join and contribute to a dynamic organization that encourages innovative thinking, passion, and a synergistic work culture. I am committed to utilizing my skills and experience to foster global advancement through fresh ideas and concepts, driven by intellectual fulfillment and teamwork.
Knowledgeable Quality & Training with proven track record of strategic leadership and business development. Successfully led initiatives that resulted in significant revenue growth and enhanced client relationships. Demonstrated expertise in financial planning and operational efficiency.
Overview
20
years of professional experience
6
Languages
Work History
Ather Energy Pvt. Ltd
PARTNER OPERATIONS RELATIONSHIP MANAGER OPERATIONAL EX-CELLENCE (PORMOE)
10.2023 - 02.2025
Job overview
- Spearhead daily operations and drive key business decisions to enhance organizational effectiveness
- Formulated and enforced policies for optimal efficiency
- Collaborated with stakeholders to drive business success
- Enhanced performance through assessments and compliance
- Led strategic decision-making for operational excellence
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Developed and implemented strategies to enhance partner relations.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Ather Energy Pvt. Ltd
QUALITY ANALYST - CUSTOMER SERVICE
03.2021 - 10.2023
Job overview
- Conducted impactful training sessions to ensure trainee comprehension of quality guidelines and efficient call-handling processes
- Led weekly Call Calibration meetings with Operations and Clients to align quality standards
- Monitored Fatal and Non-Fatal errors and developed strategic action plans for enhanced campaign performance
- Fostered strong advisor relationships through timely follow-ups and sharing of best practices
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Contributed to product design reviews, offering insights from quality perspective to refine product features.
- Maintained up-to-date knowledge of quality assurance methodologies, applying best practices to daily tasks.
AMD Pvt Ltd. (Advance Micro Devices)
SALES ANALYST
09.2015 - 06.2016
Job overview
- Develops and publishes weekly performance reports by region to drive sales insights.
- Enhances sales with weekly performance reports by region.
- Ensures partner compliance for rebates via timely online uploads.
- Verifies and aligns sales data with finance to ensure accuracy.
- Supports regional managers with operations and POSM distribution.
Transworks Information Services Ltd (Minacs)
QUALITY ANALYST
03.2014 - 09.2015
Job overview
- Engaged in Global Harmonization Process (GHP) for Transaction Monitoring, delivering Weekly, Monthly, and Daily Quality Reports across various lines of business and sites.
- Enhanced GHP via quality report preparation for multiple LOBs & sites.
- Drove agent performance improvements through regular monitoring.
- Led weekly call calibrations to optimize operations & client alignment.
- Delivered weekly, monthly quality reports focusing on actionable insights.
Transworks Information Services Ltd (Minacs)
QUALITY EXECUTIVE
02.2008 - 02.2012
Job overview
- Enhance team performance by monitoring quality and providing constructive feedback at Capital One.
- Publish detailed quality reports (Weekly, Monthly, Daily) showcasing team quality scores.
- Track and analyze fatal and non-fatal errors to develop effective action plans for campaign improvement.
- Conduct training sessions to clearly articulate quality guidelines and streamline call handling processes.
Transworks Information Services Ltd (Minacs)
TECHNICAL SUPPORT ASSOCIATE FOR APPLE COMPUTERS
08.2005 - 02.2008
Job overview
- Expertly managed escalated customer complaints, warranty issues, and technical inquiries for Apple products across diverse regions via voice support.
- Resolves escalated complaints for Apple products internationally.
- Mentors team associates to enhance service quality and efficiency.
- Trains new hires on iPod products, certifying for advanced levels.
- Enhances customer satisfaction through expert technical support.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
Education
Periyar University
B.COM
Sacred Heart Girls P U College
PUC
Lowry Memorial High School
SSLC
Skills
MAC Support
Personal Information
- Date of Birth: 10/21/82
- Marital Status: Married
Additional Information
I am a quick learner and adopt to new process or environment easily which is my strength. Very punctual and dedicated towards my work. Always eagar to learn more and enhance my skill.
Interests
Listening Music
Like to listen melody & devotional songs to keep myself calm.
Timeline
PARTNER OPERATIONS RELATIONSHIP MANAGER OPERATIONAL EX-CELLENCE (PORMOE)
Ather Energy Pvt. Ltd
10.2023 - 02.2025
QUALITY ANALYST - CUSTOMER SERVICE
Ather Energy Pvt. Ltd
03.2021 - 10.2023
SALES ANALYST
AMD Pvt Ltd. (Advance Micro Devices)
09.2015 - 06.2016
QUALITY ANALYST
Transworks Information Services Ltd (Minacs)
03.2014 - 09.2015
QUALITY EXECUTIVE
Transworks Information Services Ltd (Minacs)
02.2008 - 02.2012
TECHNICAL SUPPORT ASSOCIATE FOR APPLE COMPUTERS
Transworks Information Services Ltd (Minacs)
08.2005 - 02.2008
Sacred Heart Girls P U College
PUC
2001.01
Lowry Memorial High School
SSLC
1999.01
Periyar University
B.COM
2012.01
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