Priyadarshini Mathi
Banking & Escalation Management Professional
Mumbai
Overview
4
4
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Officer
CMA CGM
03.2025 - Current
- Achieved consistent customer satisfaction by effectively managing SLA-based escalations and resolutions.
- Ensured TAT compliance through proactive communication across various channels.
- Engaged with internal teams to expedite resolution of customer issues.
- Cultivated long-term relationships with customers, promoting repeat business opportunities.
NRI Relationship Manager
ICICI Bank Ltd
01.2024 - 03.2025
- Managing NRI portfolios, offering tailored financial advice and providing exceptional customer service.
- Skilled in Need Analysis, Investments, Banking & Customer Satisfaction.
IDirect Customer Support Executive
ICICI Bank Ltd
07.2021 - 09.2023
- Managing inbound calls for demat and trading account for RI & NRI Clients with queries, and providing prompt resolutions to enhance customer satisfaction.
- Advanced to escalation management due to exceptional performance in resolving issues.
- Played a key role in training newly hired employees, providing them with comprehensive product knowledge, process guidance and customer service strategies.
Education
Post Graduate Diploma - Banking
ICICI Manipal Academy
BANGLORE09.2024
Bachelor’s Degree - Banking & Insurance
THE S.I.A COLLEGE OF HIGHER EDUCATION
MUMBAI01.2021
Jr. College - Commerce
ABHINAV VIDYALAYA AND JR. COLLEGE
MUMBAI01.2018
Secondary Education (10th Grade) - undefined
St. Mary’s English School
01.2016
Skills
Relationship management
Certification
NISM-SERIES-VII SECURITIES OPERATION AND RISK MANAGEMENT CERTIFICATION Oct 2022
Timeline
Senior Officer
CMA CGM
03.2025 - Current
NRI Relationship Manager
ICICI Bank Ltd
01.2024 - 03.2025
IDirect Customer Support Executive
ICICI Bank Ltd
07.2021 - 09.2023
Post Graduate Diploma - Banking
ICICI Manipal Academy
Bachelor’s Degree - Banking & Insurance
THE S.I.A COLLEGE OF HIGHER EDUCATION
Jr. College - Commerce
ABHINAV VIDYALAYA AND JR. COLLEGE
Secondary Education (10th Grade) - undefined
St. Mary’s English School