Priyadarshini Vinod

As a Technical Writer,

• Maintained all product related help documents up to date
• Pitched in to create new documents for customers as per their needs

As a CSM,

• Performed quality assurance checks on customer service representatives' work output.
• Provided technical assistance to customers when needed or referred them to appropriate personnel.
• Advised senior management on best practices for delivering outstanding levels of service.
• Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
• Generated ideas for new products or services based on insights from current customers.
• Organized and maintained documents, files and records.
• Coordinated with other departments to ensure timely resolution of complex customer inquiries.
• Trained new customer support staff members on proper use of software, systems, and customer service protocols.
• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
• Reviewed final products lined up for delivery for completeness and accuracy while resolving discrepancies.
• Reviewed and resolved compatibility issues to diminish product discrepancies
• Pitched in to help with office tasks during busy periods and staff absences.

• Been a course designer as well as trainer for training high school kids in software languages like Python, Scratch, Thunkable, etc.

• handled a team of 7-8 members to deliver a customized product for MetLife Insurance Client
• worked on other potential project requirements and feasibility assessments
• lead the team responsible for the development of website for the product

• Worked in several locations like Bengaluru and Australia for different client projects including :

TELSTRA

• Maintained existing software systems by identifying errors and bugs in codebase.
• Coded HTML and CSS webpages according to client specifications.
• Tested applications for functionality and usability prior to release.
• Developed and implemented applications for data analysis, reporting, and visualization.
• Explored new technologies and tools for productivity, security and quality assurance purposes.
• Performed extensive research on new technologies and development trends.
• Trained staff and users to work with computer systems and programs.

• Worked on many different client projects like :
• SHINSEI BANK - Risk analysis and management
• EDMS based on sharepoint technology
• Etihad airlines website development
• Molina Healthcare Insurance
• Emirates DFO