Priyadharshini P N
Senior Delivery Manager
Chennai
Summary
Proven IT service delivery leader with 19+ years of experience optimizing ITIL-driven frameworks, managing global enterprise support operations, and driving digital transformation. Expertise in cloud migration (AWS, Azure), DevOps, automation, and AI-driven monitoring. Strong track record of improving SLA compliance, cost efficiency, and customer satisfaction.
Professional delivery management specialist with strong focus on team collaboration and achieving results. Adept at managing complex projects, ensuring timely deliveries, and flexing with changing needs. Known for strategic planning, effective communication, and ability to drive performance in high-pressure environments.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Senior Delivery Manager
GAVS Technologies
CHENNAI
06.2022 - Current
- Directed IT service delivery for multi-million-dollar global support projects, achieving 99.9% system uptime and surpassing SLA benchmarks
- Led a team of 45+ IT professionals, optimizing workload balancing and ensuring 24/7 operational support
- Reduced Mean Time to Resolution (MTTR) by 30% through ITIL-aligned incident and problem management
- Enhanced cloud infrastructure on AWS/Azure, improving scalability, security, and reducing costs by 20%
- Deployed AI-driven monitoring solutions, cutting manual intervention by 40% and increasing operational efficiency
- Improved Customer Satisfaction (CSAT) scores to 95%+ through continuous service improvement strategies
- Negotiated vendor contracts, achieving 30% cost savings and enhanced SLA adherence
- Spearheaded DevOps adoption, reducing deployment cycles by 30% via automated CI/CD pipelines
- Developed real-time KPI dashboards, increasing visibility into system health and performance
Senior Delivery Manager
GAVS Technologies
CHENNAI
04.2021 - 05.2022
- Managed end-to-end IT support delivery, ensuring 99.9% uptime and SLA target achievement
- Reduced recurring incidents by 40% through proactive Root Cause Analysis (RCA) and preventive actions
- Improved ITIL-based service optimization, increasing operational efficiency by 30%
- Ensured regulatory compliance (GDPR, HIPAA, ISO 27001), mitigating security risks and enhancing audit readiness
- Streamlined delivery frameworks, cutting service cycle times by 20%
- Provided data-driven executive reports, influencing strategic IT decision-making
Project Manager
Cognizant Technology Solutions
CHENNAI
01.2014 - 09.2019
- Managed large-scale IT transformation projects, ensuring on-time and budget-friendly execution
- Enhanced IT service efficiency and SLA compliance through ITIL-aligned service management
- Led Agile & DevOps practices, streamlining release management and CI/CD pipelines
Technical Architect
Computer Science Corporation
Hyderabad
10.2007 - 01.2014
- Designed and optimized enterprise IT solutions, ensuring high availability and robust performance
- Developed cloud migration roadmaps, transitioning legacy systems to AWS & Azure environments
Lead Analyst
Bank of America
CHENNAI
01.2006 - 01.2007
- Played a pivotal role in the successful launch of new products by providing insightful market analyses and competitive intelligence reports.
- Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity.
- Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
Programmer Analyst
Verizon Data Services
CHENNAI
01.2005 - 01.2006
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Created proofs of concept for innovative new solutions.
Analyst
Inautix Technologies
CHENNAI
01.2004 - 01.2005
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Created proofs of concept for innovative new solutions.
Education
MBA - Human Resources Development
Annamalai University
Chidambaram 04.2025 - 04.2011
BE - Computer Science
Bharathiar University
Coimbatore 04.2025 - 01.2004
Skills
- Cloud Computing Expertise
- ITIL Methodology Expertise
- CI/CD Process Management
- Agile Methodologies
- PRINCE2 Methodology Expertise
- Jira
- Cross-functional team leadership
- Stakeholder management
- Teamwork and collaboration
- Decision-making
Certification
ITIL V3 Foundation
Timeline
MBA - Human Resources Development
Annamalai University
04.2025 - 04.2011
BE - Computer Science
Bharathiar University
04.2025 - 01.2004
Senior Delivery Manager
GAVS Technologies
06.2022 - Current
Senior Delivery Manager
GAVS Technologies
04.2021 - 05.2022
Project Manager
Cognizant Technology Solutions
01.2014 - 09.2019
Technical Architect
Computer Science Corporation
10.2007 - 01.2014
Lead Analyst
Bank of America
01.2006 - 01.2007
Programmer Analyst
Verizon Data Services
01.2005 - 01.2006
Analyst
Inautix Technologies
01.2004 - 01.2005
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