Priyadharshini Poongavanam
Chennai
Summary
Dedicated customer service professional with strong complaint resolution and communication skills. Proven ability to promote customer loyalty through attentive service and accurate information delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative(Voice Process)
Sutherland Global Service Pvt Ltd
Chennia
10.2021 - 10.2022
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Customer Support Executive(Voice Process)
Magna Infotech(RR Donneley)
Chennai
01.2016 - 02.2017
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
B.com, Bank Management - Banking And Finance
Anna Adharsh College For Women,Madras University
Chennai,India06-2015
HSC -
St. Joseph Matriculation Higher Secondary School
Chennai,India 07-2012
SSLC -
St.Thomas Matriciulation Higher Secondary School
Chennai,India08-2010
Skills
- Customer support
- Complaint resolution
- Communication skills
- Product knowledge
- Inquiry management
- Customer relationship management
Declaration
I hereby declare that the above said statement are true and correct to best of my knowledge and belief.
Timeline
Customer Service Representative(Voice Process)
Sutherland Global Service Pvt Ltd
10.2021 - 10.2022
Customer Support Executive(Voice Process)
Magna Infotech(RR Donneley)
01.2016 - 02.2017
B.com, Bank Management - Banking And Finance
Anna Adharsh College For Women,Madras University
HSC -
St. Joseph Matriculation Higher Secondary School
SSLC -
St.Thomas Matriciulation Higher Secondary School