Priyajit Bhattacharya

• Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
• Reduced software development time for critical projects by streamlining processes and utilizing agile methodologies.
• Mentored junior team members to foster professional growth and enhance their technical capabilities.
• Leveraged strong communication skills to effectively present complex technical concepts to non-technical stakeholders.
• Developed scalable applications with optimal performance using microservices architecture principles.
• Conducted regular code reviews to maintain high-quality standards and minimize technical debt.
• Championed continuous improvement initiatives, driving innovation throughout the development process.
• Established best practices for coding standards, increasing overall code quality across the organization.
• Provided technical expertise during sales pitches, contributing to an increase in new client acquisitions for the company.
• Ensured seamless integration of new systems by collaborating closely with cross-functional teams.
• Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
• Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
• Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
• Conducted research to evaluate systems design and process efficiency.

Driven over 100 Pega projects (POCs, R&D, demos, full implementations) across Insurance, Banking, Supply Chain, FMCG, and more. Expert in Customer Service, Sales Automation, Underwriting, Claims, Onboarding, and more.

Key Achievements:

• Delivered impactful demos and POCs: Exceeded client expectations, securing project wins.
• Mastered requirements: Translated client needs into tangible Pega solutions.
• Championed reusable design: Built code-efficient, future-proof solutions.
• Integrated diverse technologies: Enhanced Pega's capabilities with Graph API, DnB, Docusign, etc.
• Built and automated complex processes: Loan Origination, Order Management, Customer Onboarding, Claims, and more.
• Built Solution: Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
• Empowered customer engagement: Deployed chatbots on Web, WhatsApp, Mobile Apps.
• Advanced architecture and UI: Pioneered DX API, Pega Cosmos, Constellation UI for modern applications.
• Shared Pega knowledge: Conducted workshops, empowered others with App Studio.
• Contributed to strategic initiatives: RFPs, RFIs, project sizing, client demos.

Impact:

• Proven track record of successful project delivery and client satisfaction.
• Increased Pega adoption across diverse industries.
• Enhanced operational efficiency and customer experience.
• Built and disseminated Pega expertise within the organization.

Project: VIVAT Insurance Product Development

Streamlined VIVAT's insurance operations by developing and automating multiple interconnected processes and sub-processes within a single framework. Leveraged Pega technology advancements to migrate legacy systems and automate decision-making and email workflows, significantly reducing user Average Handling Time (AHT). Implemented comprehensive reporting and stakeholder communication channels.

Key Achievements:

• Developed reusable and extendable Pega application architecture, including specialized rules and building blocks.
• Implemented business rules to automate key processes.
• Developed modular SOAP connectors with dynamic parameters for increased flexibility and reusability.
• Created and implemented reusable correspondence fragment rules for streamlined communication.
• Built and integrated SOAP services, connecting Pega with external web services.

Impact:

• Reduced 80% in average turnaround time
• 38% Improvement in straight through processing
• Improved operational efficiency and accuracy.
• Enhanced communication and reporting capabilities.
• Increased platform flexibility and scalability.