PRIYAM TRIPATHI
LUCKNOW
Summary
Seasoned Deputy Manager of Customer Service at Siemens Healthcare Pvt. Ltd., adept in troubleshooting and customer satisfaction excellence. Spearheaded initiatives to enhance service delivery, achieving significant improvements in customer loyalty. Excelled in cross-functional collaboration and leadership, leveraging technical support skills and a proactive approach to elevate service standards at GE Healthcare Pvt. Ltd.
Completed Classroom training on Cathlab and Gamma camera in Siemens Training Center
Erlangen, Germany.
Proficient Trained on GE CT Scanner in GE Training Center,Bangalore.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Manager of Customer Service
Siemens Healthcare Pvt.Ltd.
Lucknow
04.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures, company-wide.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Installed CT Scans, Cathlabs and Reporting workstations.
- Performed preventive maintenance of equipment, including CT scans, cathlabs, and gamma cameras.
- Monitored Equipment performance and identify
Senior Customer Service Engineer
GE Healthcare Pvt.Ltd.
New Delhi
06.2018 - 04.2021
- Installed CT Scan Equipment and reporting Workstation hardware.
- Installed, configured, and maintained computer systems and network connections.
Performed preventive maintenance procedures. - Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and on site.
Education
B-Tech - Electronics And Communication Engineering
BBD NIIT
Lucknow06-2018
12th - Physics,Chemistry And Maths
Army School
Lucknow01-2013
10th -
Army School
Lucknow01-2011
Skills
- Troubleshooting
- Root Cause analysis
- Technical Support & Maintenance
- Customer Satisfaction & Excellence
- Reporting & Documentation
- Complaint handling
- Escalation management
- Training and mentoring
- Complaint resolution
- Customer service
- Quality assurance
- Service delivery optimization
- Handling escalations
- Problem-solving
- Team building and leadership
- Cross-functional collaboration
- Standard Operating Procedures
Certification
- Completed Classroom training on Cathlab and Gamma camera in
Siemens Training Center Erlangen, Germany. - Proficient Trained on GE CT Scanner in GE Training Center,Bangalore.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Deputy Manager of Customer Service
Siemens Healthcare Pvt.Ltd.
04.2021 - Current
Senior Customer Service Engineer
GE Healthcare Pvt.Ltd.
06.2018 - 04.2021
- Completed Classroom training on Cathlab and Gamma camera in
Siemens Training Center Erlangen, Germany. - Proficient Trained on GE CT Scanner in GE Training Center,Bangalore.
B-Tech - Electronics And Communication Engineering
BBD NIIT
12th - Physics,Chemistry And Maths
Army School
10th -
Army School
Similar Profiles
PITCHAI ARASAPPANPITCHAI ARASAPPAN
Assistant Engineer (Quality Management Incoming & Supplier) at Bosch & Siemens Household Appliance Pvt.Ltd.Assistant Engineer (Quality Management Incoming & Supplier) at Bosch & Siemens Household Appliance Pvt.Ltd.
Pitchai ArasappanPitchai Arasappan
Assistant Engineer (Quality Management Incoming & Supplier) at Bosch & Siemens Household Appliance Pvt.Ltd.Assistant Engineer (Quality Management Incoming & Supplier) at Bosch & Siemens Household Appliance Pvt.Ltd.
Vineetha B SVineetha B S
Process Trainer at Siemens Technology Services Pvt.ltdProcess Trainer at Siemens Technology Services Pvt.ltd