MEGHANA SUDHIR
HYDERABAD
Summary
Detail-oriented Deputy Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager of Customer Service
GA CAPITAL MANAGEMENT PVT LTD
HYDERABAD
12.2020 - Current
- Calculating buy-back agreements for client exits
- Generating comprehensive reports on specified timelines
- Managed share allocation process for clients with diversified investments
- Review pending share transfers and specific customer requests to ensure excellent customer service and experience.
- Proposed refinements for more efficient sales workflows
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized training sessions for new hires to familiarize them with the sales process.
TGT
DAV HZL SR. SEC. SCHOOL
DARIBA
04.2019 - 09.2021
- Foster student’s curiosity and interest in learning through hands-on activities and field visits.
- Engaged with parents, guardians, and administrators to address and resolve the student’s behavioral issues.
- Coordinated and hosted events, both cultural and sports.
Education
MBA - Marketing
MANIPAL UNIVERSITY
JAIPUR03-2019
Bachelors of Arts (Honors) - ECONOMICS
CHRIST (Deemed To Be University)
BENGALURU05-2017
Skills
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Cost Reduction
- Customer Rapport
Certification
- Certificate course in Excel, Bombay Stock Exchange, TAPMI School of Business, Jaipur
- A-certificate in NCC, Visakhapatnam, 2011
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Marathi
Beginner (A1)
A1
Accomplishments
- Promoted from Executive position to Deputy Manager in the same organization within three years.
- I was appointed as the Head Girl for my Senior and Secondary school of education.
Timeline
Deputy Manager of Customer Service
GA CAPITAL MANAGEMENT PVT LTD
12.2020 - Current
TGT
DAV HZL SR. SEC. SCHOOL
04.2019 - 09.2021
MBA - Marketing
MANIPAL UNIVERSITY
Bachelors of Arts (Honors) - ECONOMICS
CHRIST (Deemed To Be University)