MEGHANA SUDHIR
HYDERABAD
Summary
Detail-oriented Deputy Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager of Customer Service
GA CAPITAL MANAGEMENT PVT LTD
HYDERABAD
12.2020 - Current
- Calculating buy-back agreements for client exits
- Generating comprehensive reports on specified timelines
- Managed share allocation process for clients with diversified investments
- Review pending share transfers and specific customer requests to ensure excellent customer service and experience.
- Proposed refinements for more efficient sales workflows
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized training sessions for new hires to familiarize them with the sales process.
TGT
DAV HZL SR. SEC. SCHOOL
DARIBA
04.2019 - 09.2021
- Foster student’s curiosity and interest in learning through hands-on activities and field visits.
- Engaged with parents, guardians, and administrators to address and resolve the student’s behavioral issues.
- Coordinated and hosted events, both cultural and sports.
Education
MBA - Marketing
MANIPAL UNIVERSITY
JAIPUR03-2019
Bachelors of Arts (Honors) - ECONOMICS
CHRIST (Deemed To Be University)
BENGALURU05-2017
Skills
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Cost Reduction
- Customer Rapport
Certification
- Certificate course in Excel, Bombay Stock Exchange, TAPMI School of Business, Jaipur
- A-certificate in NCC, Visakhapatnam, 2011
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Marathi
Beginner (A1)
A1
Accomplishments
- Promoted from Executive position to Deputy Manager in the same organization within three years.
- I was appointed as the Head Girl for my Senior and Secondary school of education.
References
References available upon request.
Timeline
Deputy Manager of Customer Service
GA CAPITAL MANAGEMENT PVT LTD
12.2020 - Current
TGT
DAV HZL SR. SEC. SCHOOL
04.2019 - 09.2021
MBA - Marketing
MANIPAL UNIVERSITY
Bachelors of Arts (Honors) - ECONOMICS
CHRIST (Deemed To Be University)
- Certificate course in Excel, Bombay Stock Exchange, TAPMI School of Business, Jaipur
- A-certificate in NCC, Visakhapatnam, 2011
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