DEEPAK R
Chennai
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
13
13
years of professional experience
Work History
Deputy Manager of Customer Service
Mitsubishi Electric India Pvt Ltd
Chennai
04.2012 - Current
- Managed branch service operations in Tamil Nadu to enhance efficiency and customer satisfaction.
- Oversaw dealer management, ensuring compliance with operational standards.
- Handled CRM management to improve client interactions and service tracking.
- Streamlined spare parts inventory processes to reduce delays and increase availability.
- Conducted retrofit sales initiatives to revamp business performance and revenue growth.
- Coordinated combined VRF sales meetings, successfully awarding significant projects.
- Implemented strategies for service business expansion, achieving measurable results.
Education
Bachelor of Science - Mechanical Engineering
Sathyabama University
Chennai09-2017
DIPLOMA - Mechanical Engineering
Sri Durga Devi Polytechnic College
Kavarapettai, Chennai04-2008
High School Diploma -
A.N.M High School
Minjur, Chennai04-2005
Skills
- Branch operations management
- Service business growth
- Retrofitting sales
- Dealer compliance
- Spare parts optimization
- Customer service strategy
- CRM management
- VRF system coordination
- Problem solving
- Brand representation
- Customer satisfaction measurement
- Sales support
Current Profile
Deputy Manager – Branch Service, Mitsubishi Electric India Pvt. Ltd, 2012-04-01, Present, Branch Service Operations TamilNadu, Service Business, Retrofit Sales / Revamp Business, Dealer Management, Spare Parts Inventory, CRM Management, Combined VRF Sales Meeting To Award Big, Sizable Projects
Previous Profile
Engineer – Customer Service, Daikin Airconditioning India Pvt. Ltd, 2008-07-01, 2012-04-01, Technical training to Dealer’s Engineers, Trouble shooting Split air conditioners, Package air conditioners and Variable Refrigerant Volume (VRV) systems, Inspection of Installations as per standard, Warranty Claims of dealers, Revenue Generation Annual Maintenance Contract (AMC) offers & renewal the same, Preparing Estimation of retrofit jobs and spares if the unit was not under Warranty or AMC, Technical support to Dealer’s Engineers, Conducting Training to the Dealer’s Technicians at field, Call Centre Management, Commissioning of centralized controller with BMS integration
Training Programs
- 1 day, Trouble shooting of oil coolers
- 3 days, VRF Technical Seminar training attended in overseas
Major Projects Handled
- Mahindra Research Valley, 2500HP, Daikin
- Mahindra Satyam, 3500HP, Daikin
- Hotel Grey Suit, 424 HP, Mitsubishi Electric
- Tuliv Estancia, 494 HP, Mitsubishi Electric
- Isuzu Motors, 250HP, Mitsubishi Electric
Personal Information
- Date of Birth: 1990-05-09
- Gender: Male
- Marital Status: Married
Languages
- English
- Tamil
- Telugu
Hobbies and Interests
- Playing cricket
- Listening Music
- Riding Bikes
Disclaimer
I hereby declare that the above-furnished information is true to best of my knowledge.
Timeline
Deputy Manager of Customer Service
Mitsubishi Electric India Pvt Ltd
04.2012 - Current
Bachelor of Science - Mechanical Engineering
Sathyabama University
DIPLOMA - Mechanical Engineering
Sri Durga Devi Polytechnic College
High School Diploma -
A.N.M High School
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