Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Deputy Manager – Branch Service, Mitsubishi Electric India Pvt. Ltd, 2012-04-01, Present, Branch Service Operations TamilNadu, Service Business, Retrofit Sales / Revamp Business, Dealer Management, Spare Parts Inventory, CRM Management, Combined VRF Sales Meeting To Award Big, Sizable Projects
Engineer – Customer Service, Daikin Airconditioning India Pvt. Ltd, 2008-07-01, 2012-04-01, Technical training to Dealer’s Engineers, Trouble shooting Split air conditioners, Package air conditioners and Variable Refrigerant Volume (VRV) systems, Inspection of Installations as per standard, Warranty Claims of dealers, Revenue Generation Annual Maintenance Contract (AMC) offers & renewal the same, Preparing Estimation of retrofit jobs and spares if the unit was not under Warranty or AMC, Technical support to Dealer’s Engineers, Conducting Training to the Dealer’s Technicians at field, Call Centre Management, Commissioning of centralized controller with BMS integration
I hereby declare that the above-furnished information is true to best of my knowledge.