Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Extracurricular Activities
Roles And Responsibilities
Timeline
Generic

Priyanka

Manager Operations
Ghaziabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Deputy Manager of Operations

Yes Bank
07.2019 - 08.2020
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Processed applications for new accounts.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained friendly and professional customer interactions.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Handled various accounting transactions.

Senior Cabin Crew

Jet Airways
3 2015 - 06.2019
  • Resolved passenger conflicts and medical emergencies during flights.
  • Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
  • Optimized meal service delivery through careful planning and coordination with catering teams on the ground.
  • Spearheaded initiatives aimed at reducing environmental impact, such as waste reduction efforts and more sustainable in-flight practices.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Collaborated with flight crew to maximize smooth and safe flights.

Floor Supervisor

UCB (united colors of Benetton)
06.2011 - 06.2012
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Played an instrumental role in successfully launching new products or store promotions which drove sales figures upwards.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
  • Evaluated team performance and provided feedback on areas requiring improvement.

SR retail executive

sports station India private limited (Levi's)
09.2008 - 03.2010
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Analyzed sales data to identify trends and opportunities for improvement in product selection or placement.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.

Education

PGDRM -

NIILM - Centre For Retail Management Studies
Greater Noida

Bachelor of Computer Application (BCA) -

MCRPV (Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya)
Varanasi

Intermediate in Science -

S.P.Jain College
Varanasi
04.2001 - 06.2003

Matriculation - undefined

Sasaram

Skills

  • Applications such as MS Office, Internet

  • Internet and Web Browsing

  • Team Collaboration

  • Task Prioritization

  • Adaptability and Flexibility

  • Problem-solving aptitude

  • Multitasking Abilities

Accomplishments

  • Certificate awarded in seminar for getting 1st position. Topic was 'OPERATING SYSTEM'.
  • Certificate awarded for 'All Round Performance' in whole SSIPL Group (Nike, Levi's, Dockers etc.).

Personal Information

  • Father's Name: Suryakant Singh
  • Mother's Name: Kunti Singh
  • Date of Birth: 02/22/87
  • Marital Status: Married

Extracurricular Activities

Participated in 'festofever 07' an Inter Collegiate Annual Management Fest organized by NIILM-CMS. Participated in singing competition in school premises. Participated in dance competition within the school premises.

Roles And Responsibilities

  • Responsible for safety and security of aircraft and guest on board.
  • Providing excellent service on board.
  • Manage system operations, inventory and manpower.
  • Sales and profitability.
  • Manage and keep inventory knowledge and suggest ways to improve business by sharing feedback with store team members.
  • Handling customer queries.

Timeline

Deputy Manager of Operations

Yes Bank
07.2019 - 08.2020

Floor Supervisor

UCB (united colors of Benetton)
06.2011 - 06.2012

SR retail executive

sports station India private limited (Levi's)
09.2008 - 03.2010

Intermediate in Science -

S.P.Jain College
04.2001 - 06.2003

Senior Cabin Crew

Jet Airways
3 2015 - 06.2019

PGDRM -

NIILM - Centre For Retail Management Studies

Bachelor of Computer Application (BCA) -

MCRPV (Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya)

Matriculation - undefined

Sasaram

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Priyanka Manager Operations