Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Disclaimer
Languages
Personal Information
Timeline
Generic

PRIYANKA

Gurgaon

Summary

Dynamic customer service professional with extensive experience at Teleperformance India Private Limited. Proven track record in process improvement and team collaboration, enhancing service delivery quality. Skilled in MS Office and adept at resolving escalated issues, consistently driving customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Senior Costumer Support Executive

Teleperformance India Private Limited
03.2024 - 03.2025
  • Contributed ideas for developing new strategies for enhancing overall effectiveness of the team.
  • Conducted regular reviews of existing processes and procedures to improve quality of service delivery.
  • Resolved escalated customer complaints promptly and professionally.

Costumer Support Executive

Teleperformance India Private Limited
02.2023 - 08.2023
  • Developed strategies to improve customer service experience.
  • Generated reports to track customer satisfaction levels.
  • Contributed ideas for process improvements within the team.

Education

Bachelor of Arts - Arts

School of Open Learning
New Delhi
08-2027

12th - Arts

Sister Nivedita Sarvodya Kanya Vidyalaya
New Delhi
03-2015

10th -

Sister Nivedita Sarvodya Kanya Vidyalaya
New Delhi
03-2013

Skills

  • Ms Office
  • Customer service
  • Team collaboration
  • Process improvement
  • Time management

Extracurricular Activities

Listening to music Reading books Travelling

Disclaimer

I, hereby declare that all the given information is correct to the best of my Knowledge.

Languages

  • Hindi
  • English

Personal Information

  • Age: 24
  • Husband's Name: Mr Sunny Verma
  • Date of Birth: 03/21/98
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior Costumer Support Executive

Teleperformance India Private Limited
03.2024 - 03.2025

Costumer Support Executive

Teleperformance India Private Limited
02.2023 - 08.2023

Bachelor of Arts - Arts

School of Open Learning

12th - Arts

Sister Nivedita Sarvodya Kanya Vidyalaya

10th -

Sister Nivedita Sarvodya Kanya Vidyalaya
PRIYANKA