Priyanka Aggarwal
Quality Team Leader
Noida
Summary
Detail-oriented Quality Team Leader attentive to SOP requirements and changing production conditions. Thorough in assessing all stages for optimal quality and proactive in reporting problems to senior management. Multitasks well and thrives in fast-paced team environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Quality Team Leader
Conneqt Business Solution Ltd.
Noida
02.2016 - Current
- Fostered cooperative, positive working environment for team by encouraging brainstorming of ideas.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.
- Adapted procedures to mitigate issues and improve deficiencies.
- Helped conduct internal ISO audits for all department to ensure quality, safety and efficiency of products, services and systems.
- Helped conduct SOP Compliance Audit audits to satisfy SOP requirements for more than 30 different process which include (Retail, E.com and Govt Act.).
- Competition Benchmarking done for multiple account by comparing company's performance against competitors in the market.
- Handling overall Quality of Samsung & DLPL Act other than Compliance Audit.
- Monitoring completion of daily tasks for QA team.
- Participated in Client reviews and handled multiple projects.
Quality Analyst
Vertex Ltd.
Noida
12.2013 - 12.2015
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Handling a team of 80-100 agents.
- Participating in conference calls schedule by the clients for new updates.
- Participating in call calibrations scheduled internally or scheduled by the clients
- Taking sessions on the basis of weaker areas identified from audited calls.
Education
B.Com -
H.N.B Garhwal University
Dehradun 07.2010 - 06.2013
High School Diploma -
Infant Jesus School
Saharanpur 04.2007 - 03.2008
Skills
Failure Analysis
Certification
Internal ISO Auditor on QMS(ISO 9001:2015) and ISMS (ISO 27001:2013)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Internal ISO Auditor on QMS(ISO 9001:2015) and ISMS (ISO 27001:2013)
11-2021
Quality Team Leader
Conneqt Business Solution Ltd.
02.2016 - Current
Quality Analyst
Vertex Ltd.
12.2013 - 12.2015
B.Com -
H.N.B Garhwal University
07.2010 - 06.2013
High School Diploma -
Infant Jesus School
04.2007 - 03.2008
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