ZOHO
PRIYANKA AGGARWAL
Finance/ Customer Service
GURUGRAM
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a fulltime or part-time position where I can support the growth and profitability of an organization that provides challenge, encourages advancement, continuous education and rewards achievement with the opportunity of learning while doing.
Work History
Relationship Officer
Commercial Bank
- Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
- Networked to identify potential new clients and expand geographic territories.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Proactively engage with clients to understand their financial needs and offer appropriate solutions.
Customer Service Associate
Amazon Development Centre India
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
MASTERS IN FINANCE -
04.2001 -
- 7 CGPA
BCOM - FINANCE
Skills
Client Relationships
Multitasking Abilities
Problem-solving abilities
Solution management
Team Collaboration
Analytical Problem Solving
CRM Software
Strategic Planning
Risk Assessment
Task Prioritization
Business Growth
Financial Acumen
Critical Thinking
Date
03/28/24
Personal Information
- Date of Birth: 07/24/86
- Gender: Female
Software
HUBSPOT
ZENDESK
Timeline
ICFAI UNIVERSITY- TRIPURA - MASTERS IN FINANCE,
04.2001 -
Relationship Officer - Commercial Bank
Customer Service Associate - Amazon Development Centre India
PUNJABI UNIVERSITY - BCOM, FINANCE