Summary
Work History
Education
Skills
Date
Personal Information
Software
Timeline
PRIYANKA AGGARWAL

PRIYANKA AGGARWAL

Finance/ Customer Service
GURUGRAM

Summary

Dedicated and focused professional who excels at prioritizing, completing multiple tasks and following through to achieve project goals. Seeking a fulltime or part-time position where I can support the growth and profitability of an organization that provides challenge, encourages advancement, continuous education and rewards achievement with the opportunity of learning while doing.

Work History

Relationship Officer

Commercial Bank
  • Conducted comprehensive financial analyses to identify potential risks and recommend appropriate mitigation strategies to senior management.
  • Networked to identify potential new clients and expand geographic territories.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Proactively engage with clients to understand their financial needs and offer appropriate solutions.

Customer Service Associate

Amazon Development Centre India
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

MASTERS IN FINANCE -

ICFAI UNIVERSITY- TRIPURA
04.2001 -


  • 7 CGPA

BCOM - FINANCE

PUNJABI UNIVERSITY, PATIALA

Skills

Client Relationships

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Date

03/28/24

Personal Information

  • Date of Birth: 07/24/86
  • Gender: Female

Software

ZOHO

HUBSPOT

ZENDESK

Timeline

ICFAI UNIVERSITY- TRIPURA - MASTERS IN FINANCE,
04.2001 -
Relationship Officer - Commercial Bank
Customer Service Associate - Amazon Development Centre India
PUNJABI UNIVERSITY - BCOM, FINANCE

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PRIYANKA AGGARWALFinance/ Customer Service