Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
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Priyanka Arora

Priyanka Arora

New Delhi

Summary

To work in a challenging position in a professionally managed and dynamic organization with independent responsibility and potential having well growth and prospect.

Overview

9
9
years of professional experience

Work History

Process Specialist

Wipro
01.2022 - Current
  • Generating Offer Letters for New Hires and existing Googlers for APAC and AMS region
  • Assisting the candidates with their queries related to the joining process, compensation concerns, benefits and other related matters
  • Interacting with Recruiters to understand the requirement for the specific clauses required in the offer letter
  • Helping the Google employees with their queries on their employment contract and other related documents
  • Working closely with Workday as a source of information for validating and implementing required changes in the offer letters
  • Working on the projects received directly from the client.

Process Specialist

Accenture
08.2019 - 02.2020
  • Communicating with customers to help resolve the issues being faced
  • Thoroughly and efficiently gathering customer information, accessing and fulfilling customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
  • Accessing the company internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
  • Maintaining customer records by updating account information
  • Diagnosing and troubleshooting technical issues, including account setup and network configuration
  • Probing the customers targeted questions to quickly understand the root of the problem
  • Taking clients through a series of actions, chat, until they solve technical issues.

Senior Practitioner

Concentrix
07.2016 - 06.2019

Got promoted as a Quality Analyst after a year.

  • Random audits of all the agents and the aligned team on a daily basis
  • Maintaining daily, weekly and monthly reports
  • Giving feedback and coaching to agents to improve the skills for a better output
  • Weekly calibration
  • Attending client calls
  • Design and implement plans to help improve the process
  • Spot areas for improvement to enhance the efficiency.

C.C.E

Arvato Bertelsmann
05.2015 - 01.2016
  • Helping the customers with their queries on billing, new plans and technical issues encountered while listing their products online
  • Asking the right questions to help the customer reach the final decision
  • Being proactive in order to get to the root cause of the problem
  • Identifying customer needs and pain points
  • Giving support and training to the new joiners
  • Maintaining good customer relations.

Education

B.com -

Delhi University
01.2012

12th -

Adarsh Public School
01.2009

10th -

Adarsh Public School
01.2007

Diploma in Management Information System -

Aptech Computer Education

Diploma in Secretarial Practice -

Y.W.C.A of Delhi

Skills

  • Goal Oriented
  • Positive Attitude
  • Hardworking
  • Adaptive to any work environment

Personal Information

  • Date of Birth: 08/10/1991
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Languages

English, Hindi and Punjabi

Hobbies and Interests

  • Listening to Music
  • Travelling

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief.

Timeline

Process Specialist

Wipro
01.2022 - Current

Process Specialist

Accenture
08.2019 - 02.2020

Senior Practitioner

Concentrix
07.2016 - 06.2019

C.C.E

Arvato Bertelsmann
05.2015 - 01.2016

B.com -

Delhi University

12th -

Adarsh Public School

10th -

Adarsh Public School

Diploma in Management Information System -

Aptech Computer Education

Diploma in Secretarial Practice -

Y.W.C.A of Delhi
Priyanka Arora