PRIYANKA BHARATI

• Collaborated effectively with more than 100 stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Generated around 1 PowerShell scripts for reconciliation purposes in clean, standardized code to support system integrity and for efficient working.
• Built and maintained internal tools, evaluating performance and updating.
• Guided teams in product merchandising and inventory management.
• Internal PKI management and certificate deployment on domain controllers.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Provided comprehensive training to internal to optimize systems maintenance and resolve recurring issues.
• Performed software installations and OS upgrades to support layered software packages.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Provided technical interpretation regarding network, software, configuration and architecture oversight.
• Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups via Recovery Manager for Active Directory.
• Handling business critical issues related to Active Directory, DNS, LDAP, GPO, etc.
• Handling AD audit logs via Change auditor.
• Certificate management for SSL communication between servers and clients.
• Handling Azure AD Connect and its sync cycles related challenges.
• User management via Azure AD. Log collection via Azure Log Analytics.
• New DC upgrade on AWS platform. Sanity checks of instances on AWS servers.
• SCOM and ACS management: Setup installation and configuration on new server. Monitoring of critical and warning alerts and resolution of those alerts tp avoid any production impact.
• Cutover of servers/DCs from physical/Hyper-V environment to HPE Simplivity infra.
• Management of servers hosted on different platforms, i.e. ILO, Hyper-V, VMWare, HPE SimpliVity.

As a Patch Manager:

• Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
• Handling monthly patching activity. Push monthly MS updates via WSUS on our managed Domain Controllers and application servers.
• Keeping track on vulnerabilities proactively and its remediation.
• Maintaining Patching Compliance board to maintain compliant status in our infra.

As a RMAD and Forest Recovery SPOC:

• Upgraded RMAD version from 10.1 to 10.2.
• Resolving RMAD related challenges and issues.
• Daily monitoring and sanity check.
• Keeping track on Computer collection data backup of DCs.
• Managing Installation/reinstallation and updating RMAD agents on clients.
• Restoration of users/groups, DCs from RMAD in case of business critical requirement.

As a eCMDB Manager:

• Addition/Modification/Removal of servers from eCMDB.
• Maintaining servers inventory with required server info/details.
• Created documents on multiple topics, i.e. LDAP Directory integration, SEPM, Privileged groups audit log collections etc.

As a SEPM manager:

• Upgraded SEPM from 14.0 to 14.3.
• Daily monitoring/alert configuration on group mailboxes for SEPM alerts.
• Managing deployment of SEP clients on servers.
• Handling daily issues/challenges related to SEPM.

• Having total work experience of 4.3 years, in Hybrid Environment setup (On-premise to Office365), Office 365 Cloud Management, Exchange servers (2007/2010/2013),
• Active Directory (2008/2012/2016), DNS, DHCP, Group Policy, Cluster NLB, ADFS,
• Directory Sync, and IT Infrastructure Management.
• Worked as Senior Wintel Administrator for managing complex infrastructure and for handling different business- critical issues in Wintel Team
• Having great troubleshooting skills and knowledge of handling critical escalations and highest priority cases.

Professional Experience

As a Wintel AD Administrator:

• Involved in daily Performance monitoring and Active Directory troubleshooting with ability to analyze server performance and make recommendations for improvement
• Utilized AD to create users and passwords, created GPO's to OU groups as requested.
• Worked on different AD management tools, ADUC, ADMT, ADSI Edit, Change Auditor, RMAD etc.
• Resolved issues with Group Policies not correctly applying to objects within Active Directory. Implementation of security controls via Group Policies to the OUs. Installed & configured Windows 2008/2012/2016 with Active Directory service.
• Demotion and Promotion of Domain Controllers.
• Restoration of deleted IDs, finding metadata and logs. Worked on providing the root cause analysis while handling business-critical issues.
• Taking care of NLB and Failover Cluster Management requests and issues.
• Experience on Active Directory Health Check and diagnostic tools like ADRAP, dcdiag, repadmin, replmon, netdiag.
• Worked on ADMT tool for migration of users or groups from one domain to another domain.
• Managed print management including configuration and troubleshooting.
• Created PowerShell scripts and batch files to automate tasks for both imaging system and Active Directory GPOs.
• Configured and maintained DNS, DHCP, File & Print Servers. Experience in Managing ADDS, DHCP and DNS Services.
• Configured Domain Name Server (DNS) and created forward/reverse lookup zones, conditional forwarders, stub zones with associated pointer records. Configured DHCP servers and roles. Diagnosed network problems, including TCP/IP, DHCP, DNS, WINS, and routing. Manage LAN, WLAN, and VOIP DHCP scopes, creating and/or deleting leases and reservations as requested by CSAs. Developed DHCP scopes, reservations and pre-defined options for remote sites. Handled EFT servers, FTP related requests and issues. Worked on tools,e.g. Filezilla, WinSCP, etc.

As an Exchange Administrator:

• Performed Cloud Migrations in a hybrid environment as an Exchange Administrator.
• Monitoring, Reporting, Message Tracing in Exchange Online/O365 portal along with User's mailbox deletion and Restoration. Creation of Mailboxes, movement of mailboxes from one store to another store.
• Recovery of mailboxes. Installation of Exchange 2007 and 2010 and configuration of various exchange roles.
• Tracking mails on O365 Portal or,premise exchange server or, Symantec Gateway.
• Troubleshoot on mail sending issues, Outlook, and calendar access issues, OWA application issues.
• Managed secondary email addresses, mail sending rights, mailbox size enhancement, email forwarding related requests.
• Configuration of Directory Synchronization and handled various users' attribute management issues.
• Creation of storage groups and databases.
• Worked on application-message labs to allow or restrict different domains on Symantec Gateway.
• Being a Vulnerability SPOC, I worked on remediation of different vulnerabilities, e.g. Meltdown Spectre, MS15-11, 124, MS Hardening, updating MS monthly Security patching, remediation of Delliote vulnerability, etc. on Domain controllers and exchange servers.