Priyanka Braria
Bengaluru
Summary
Dynamic learning strategist with a proven track record at Accenture, excelling in skill gap analysis and training program design. Expert in data-driven reporting and curriculum planning, I have successfully enhanced training effectiveness and engagement. Adept at fostering collaboration and communication, I deliver impactful learning solutions that align with business objectives.
Overview
16
16
years of professional experience
Work History
Business Interlock Specialist – Level 09
Accenture
2022.09 - Current
- Supported the development and execution of learning strategies aligned with business goals and talent roadmaps.
- Conducted skill gap analyses through stakeholder engagement and data insights.
- Designed scalable learning solutions and recommended enhancements to existing programs.
- Co-created learning plans, facilitated curriculum planning, and supported budgeting and solution design.
- Maintained curriculum content in line with retain-refresh-retire guidelines.
- Evaluated program effectiveness via post-session analysis, feedback reviews, and stakeholder reporting.
- Coordinated content sourcing, faculty preparation, and logistics for training sessions.
- Managed certification tracking and myCredential platform integration.
- Oversaw communication strategies including newsletters, learning campaigns, and learner engagement.
- Collaborated with analytics teams to generate KPI-aligned dashboards and reports.
- Supported faculty onboarding and virtual training execution.
- Acted as Scrum Master for learning initiatives.
Instructor – Senior Analyst
Accenture
2017.04 - 2022.08
- Independently managed end-to-end training activities across multiple business units.
- Delivered orientation, communication, and culture training to new hires.
- Certified new trainers and upskilled SMEs via Train-the-Trainer programs.
- Monitored training effectiveness through dip checks, LKT/PKT analysis, and feedback.
- Customized content to align with evolving business needs.
- Conducted Voice & Accent assessments and calibration interviews with the Talent Acquisition team.
- Managed compliance and training reports shared with stakeholders.
Voice and Accent Trainer
Convergys Corporation
2015.09 - 2017.03
- Delivered communication, language, soft skills, and culture training for new employees.
- Designed and conducted Train-the-Trainer certifications and mentored new trainers.
- Evaluated training impact, delivered feedback, and tracked agent performance improvement.
- Participated in hiring calibrations and quality reviews to ensure communication standards.
- Created and shared weekly CSAT and performance trend reports.
Senior Soft Skills Trainer
Global Voice
2010.01 - 2013.12
- Conducted soft skills and personality development training focused on placement readiness.
- Led Training Needs Analysis (TNA) and designed tailored learning modules.
- Delivered in-house training sessions with pre/post assessments.
- Facilitated Faculty Development Programs and Train-the-Trainer workshops.
- Certified Infosys Campus Connect Trainer; delivered sessions in multiple colleges.
- Managed campus recruitment activities, including group discussions and interviews.
Education
PGDHRD -
Panjab University
01.2010
MBA (HR) -
Amity Business School, AUUP
01.2009
Skills
- Learning strategy development
- Skill gap analysis
- Training program design
- Curriculum planning
- Data-driven reporting
- Training management
Timeline
Business Interlock Specialist – Level 09
Accenture
2022.09 - Current
Instructor – Senior Analyst
Accenture
2017.04 - 2022.08
Voice and Accent Trainer
Convergys Corporation
2015.09 - 2017.03
Senior Soft Skills Trainer
Global Voice
2010.01 - 2013.12
PGDHRD -
Panjab University
MBA (HR) -
Amity Business School, AUUP