Priyanka Chaudhary
Gurgaon
Summary
Dynamic customer service professional with extensive experience at Concentrix and Webhelp. Proven expertise in issue resolution and effective communication, consistently enhancing customer satisfaction. Skilled in managing escalations and supervising staff, I excel at problem-solving and delivering tailored solutions that drive results. Passionate about creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Advisor and Temp SME
WEBHELP
08.2019 - 04.2023
- Handling customers while taking chat and resolving their issues.
- Managing their account and giving them a refund and credit while they are having problems.
- Help them to search for the best furniture for their home.
- Working as Support (Floor Walker) since December 2019.
Senior Practitioner
CONCENTRIX
11.2016 - 07.2019
- Handling customer escalations and managing a customer sprint account.
Education
BA -
CCSUNIVERSITY
MeerutSkills
- Customer service
- Refund processing
- Product knowledge
- Effective communication
- Problem-solving abilities
- Staff supervision
Accomplishments
- Got the rewards for doing excellent work
- Diploma in Computer Application with basic knowledge
- Promoted as Floorwalker within 4 months of joining.
- Worked as Floorwalker of the Pilot batch for Helo.
- Improved the BMC from 72% to 80% in lockdown.
Additional Information
Excellent verbal and written communication skills, Comprehensive problem solving abilities, Adaptable and dedicated person. Ability to perform well in a team and as a Team facilitator, High-level project management capacity and ability to work within deadlines.
Disclaimer
I hereby declare that the above mentioned particulars are true to the best of my knowledge.
Personality Traits
- Proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner
- Excellent problem solving skills
- Team-focused and goal oriented
- An effective communicator with excellent skills in building relationships; possess strong analytical, problem solving and organizational abilities
Timeline
Advisor and Temp SME
WEBHELP
08.2019 - 04.2023
Senior Practitioner
CONCENTRIX
11.2016 - 07.2019
BA -
CCSUNIVERSITY
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