Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikhil Sahu

New Delhi

Summary

Dynamic professional with extensive experience at Concentrix, excelling in customer service and conflict resolution. Proficient in Amadeus and CRM tools, I effectively coached teams and enhanced processes. Recognized for adaptability and mentorship, I consistently delivered exceptional support, ensuring accuracy and efficiency in high-pressure environments.

Overview

6
6
years of professional experience

Work History

ADVISOR II | SME

CONCENTRIX
03.2021 - Current
  • Providing knowledge resources and information to support agents
  • Addressing customer concerns timely and effectively
  • Ensuring accuracy of the content
  • Coaching, training and defining process concepts and definitions
  • Team Player and work ethics
  • Conflict resolver and adaptability

CHAT SUPPORT EXECUTIVE

RADICAL MINDS PVT LTD.
07.2019 - 10.2020
  • Handling queries related to Go-MMT airline and hotel booking
  • Preparing service tickets for incoming complaints
  • Managing ticket booking and planning
  • Updating travel rules on real-time basis
  • Real time support to the new hires and providing mentorship

Education

Certfication - Data & Bussiness Analytics Science

Skillo Villa
New Delhi
07-2024

Diploma in Aviation, Hospitality & Travel Management -

01.2019

Intermediate - Science

01.2017

Matriculation -

CBSE
01.2015

Skills

  • Amadeus
  • Galileo
  • Customer service
  • MS Office ,Power BI ,Python ,SQL
  • Typing speed > 38 WPM
  • Team Player
  • CRM Tools

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

ADVISOR II | SME

CONCENTRIX
03.2021 - Current

CHAT SUPPORT EXECUTIVE

RADICAL MINDS PVT LTD.
07.2019 - 10.2020

Certfication - Data & Bussiness Analytics Science

Skillo Villa

Diploma in Aviation, Hospitality & Travel Management -

Intermediate - Science

Matriculation -

CBSE

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Nikhil Sahu