Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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PRIYANKA DASH

PRIYANKA DASH

Bhubaneswar

Summary

To be in a result oriented company that seeks an ambition, hard working person where required skills, education will be utilized towards continuous growth, advancement and willing to work as a key player in challenging and creative environment. Having overall 6.3 years of experience as a Team Lead. Having 4years and 5Months of experience in Tech-Mahindra. 5Months of CSA experience and 4 years of Operation Team Leader for Amazon process for both voice and non-voice process. Worked as a Team leader in non-voice(chat) for Tech-Mahindra Amazon process. Worked as a Senior Team-Lead in JIO FIBER (Email) in Reliance Jio from 20-Dec-2021 to 28-Mar-2023. Currently working as Senior Team Lead in Tech-Mahindra in Amazon process.

Overview

6
6
years of professional experience

Work History

Operation Team Leader

TechMahindra
04.2023 - Current
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Analyzed department metrics and performance and reported findings to management.
  • Tracked company equipment, tools and technology to manage inventory.

Team Lead

Reliance Jio
12.2021 - 03.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Directed and supervised team of 35. .

Team Lead

TechMahindra
07.2017 - 11.2021
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained database systems to track and analyze operational data.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Directed and supervised team of 25.

Education

Bachelor of Technology - Electronics and Telecommunication Engg

Trident Academy of Technology
Bhubaneswar
2016

12th - Science Education

Chaitanya College of Education, CHSE Board
Rourkela, Sundergarh
2012

10th -

Pragati Public School, ICSE Board
Rourkela
2010

Skills

  • SKILLS AND SUMMARY
  • Good Leadership skills
  • Good Communication skills
  • MS Office (Outlook,Word, Excel, PowerPoint,Tableau,)
  • Has good people management skills
  • Certification in Competency Based Interviewing Skills(CBIS)
  • Certification in Team Leader Training Program (TLDP)

Additional Information

  • PERSONAL DETAILS , Date of Birth :, Permanent Address : Ganju Market ,Fertilizer township Sector-22 Rourkela-769007

Languages

English
Hindi

Timeline

Operation Team Leader

TechMahindra
04.2023 - Current

Team Lead

Reliance Jio
12.2021 - 03.2023

Team Lead

TechMahindra
07.2017 - 11.2021

Bachelor of Technology - Electronics and Telecommunication Engg

Trident Academy of Technology

12th - Science Education

Chaitanya College of Education, CHSE Board

10th -

Pragati Public School, ICSE Board

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