PRIYANKA DEBNATH
Admin Professional
KOLKATA
Overview
9
9
years of professional experience
Work History
Office Administrator
Step Ahead Logistics
04.2024 - Current
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Managed scheduling for meetings, events, and travel arrangements for staff and executives.
- Implemented document management systems to streamline recordkeeping processes and improve retrieval times.
- Oversaw inventory management, ensuring optimal stock levels for office supplies and equipment.
- Trained new administrative staff on office procedures, software tools, and best practices for operational efficiency.
- Analyzed workflow processes to identify areas for improvement, increasing overall office productivity by implementing new strategies.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Front Office Manager
Patwarika Logistics Pvt. Ltd.
09.2021 - 03.2024
- Oversaw front office operations, ensuring efficient workflow and exceptional customer service.
- Managed scheduling and coordination of staff assignments to optimize productivity.
- Implemented standard operating procedures to enhance operational efficiency and consistency.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Led initiatives to streamline communication between departments, improving collaboration and response times.
- Resolved customer inquiries and complaints effectively, strengthening client relationships and satisfaction levels.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
Front Desk Receptionist
A & S Enterprise
09.2017 - 07.2021
- Efficiently managed multi-line phone system to direct calls and inquiries.
- Delivered exceptional customer service by promptly resolving guest issues.
- Coordinated appointment scheduling while maintaining accurate front desk records.
- Assisted in training new staff on front desk procedures and customer interaction.
- Maintained organized, clean front office area to ensure a welcoming environment.
- Created outstanding first impressions by warmly greeting visitors at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for resolution.
Education
B.A - undefined
Calcutta University
01-2013
H S - undefined
01-2009
Madhyamik - undefined
01-2007
Skills
Handling Office Management Works, Creditors payments confirmation, Making Debtors List, Cash Handling & Payments, Sale invoices & Purchase Bills Entries and Payment & Receipt Entries in Tally, Bank Reconciliation in Tally
Directly communicated with field sale managers as well as the dealers and set the logistics working programs as well as front office works
Comfortable to work with teams as well as individually
A hard worker and quick learner
Knowledge in Excel, Word, Tally
Disclaimer
I do here by declare that, all the information given above are true, complete, and correct to the best of my knowledge and belief, nothing has been suppressed or exaggerated. In the event of any of the statements being found incorrect, I shall be liable to summary dismissal. Date: Place: Kolkata Priyanka Debnath
Timeline
Office Administrator
Step Ahead Logistics
04.2024 - Current
Front Office Manager
Patwarika Logistics Pvt. Ltd.
09.2021 - 03.2024
Front Desk Receptionist
A & S Enterprise
09.2017 - 07.2021
B.A - undefined
Calcutta University