Priyanka Dol

• Analyzed and assessed functional and organizational activities.

• Ensured all queries were addressed so that client relationships were maintained.

• Successfully managed, co-ordinate and regulated all processes within operations.

• Proactively followed up with business leads in order to build new relationships and increase revenue.

• Assessed business processes and identified ways to boost improvement.

• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

• Performed data entry operations to update database with customers response.

• Mapped current business and operational processes and recommended areas for improvement.

• I was Working at Concentrix for the Virgin Media international voice process where I deal with UK customers who face technical issue with their broadband, television and telephone
• My responsibilities included:
• Getting well served with the Process knowledge
• Assisting the customers with Technical Support regarding Television and Telephone faults
• Taking ownership for the customer faults
• Attending escalation calls apart from taking normal calls
• Conveying the client requirements to the team with regards to the process
• Attaining daily, weekly and monthly targets specified by the process
• Delivering the honest information about the technical issues that customers faces in day to day life.

• I was Working at Concentrix for the Virgin Media international voice process where I deal with UK customers who face technical issue with their broadband, television and telephone
• My responsibilities included:
• Analyzed and assessed functional and organizational activities
• Ensured all queries were addressed so that client relationships were maintained
• Successfully managed, co-ordinate and regulated all processes within operations
• Proactively followed up with business leads in order to build new relationships and increase revenue
• Assessed business processes and identified ways to boost improvement
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
• Performed data entry operations to update database with customers response
• Mapped current business and operational processes and recommended areas for improvement
• Qualifications:
• BCA
• MBA IN (HR)

• I was working at Mphasis company from, for Idea platinum process, Domestic process
• Where I was dealing with customers
• Helping them in Technical issues like trouble shooting in internet related issues
• My responsibilities included:
• Assisting the customers with Technical Support regarding internet & GPRS issues
• Taking ownership for the customer faults
• Attending escalation calls apart from taking normal calls
• Conveying the client requirements to the team with regards to the process
• Attaining daily, weekly and monthly targets specified by the process
• Delivering the honest information about the technical issues that customers faces in day to day life
• Following healthy work ethics, as we have access to very sensitive information about the customer.