Business Analyst and Account Manager with 5 years of experience in leveraging Agile and Waterfall methodologies to drive project success and optimize client relationships. Skilled in gathering business requirements, defining project scopes, and ensuring timely delivery of high-quality solutions. Adept at collaborating with cross-functional teams to implement strategies that enhance performance, streamline processes, and exceed client expectations.
Overview
5
5
years of professional experience
Work History
Executive-Business Analyst/Account Manager
Xerago E-Biz Services Private Limited(Project-Ujjivan Small Finance Bank)
Chennai
06.2024 - Current
Defined requirements, documented BRD, and achieved 98% deadline adherence with stakeholders.
Collaborated with the Development, Creative, and Testing teams to optimize web pages for performance.
Managed tasks via JIRA and Agile Kanban, ensuring timely completion based on client needs.
Supported monthly deployments, managed repositories, cost estimates, and created process flow diagrams.
Participated in daily scrums, providing updates on UAT and production status to the teams.
Monitored progress to ensure timely delivery within SLA hours.
Analyzed stakeholder needs and provided data-driven solutions. Delivered traffic reports and insights on customer behavior and key metrics.
Conducted market research and analysis to enhance site performance.
Implemented SEO improvements, including meta tags and site speed optimization.
Managed resource forecasting to meet client technical requirements.
Citibank Global and Indian Clients
Xerago E-Biz Services Private Limited
Chennai
12.2019 - 05.2024
In addition to the above points, we also worked on:
Managed repository and conducted Post Implementation Reviews (PIR).
Utilized the ALM tool for efficient internal team management and project tracking.
Handled tasks via SharePoint for streamlined collaboration and document management.
Led the SEO migration of pages from Ensignteen to Adobe for improved website performance.
Education
Electronics And Communications Engineering
K.S.R. College of Engineering
Tiruchengode, India
04-2019
High School Diploma -
K.S.Rangasamy Institute of Technology
Tiruchengode, India
04-2016
Skills
MS Office
Agile and waterfall
SharePoint
Jira
Fundamental knowledge of SQL
Basic understanding of SEO and analytics
Languages
English
First Language
Tamil
Proficient (C2)
C2
Telugu
Beginner (A1)
A1
Timeline
Executive-Business Analyst/Account Manager
Xerago E-Biz Services Private Limited(Project-Ujjivan Small Finance Bank)
06.2024 - Current
Citibank Global and Indian Clients
Xerago E-Biz Services Private Limited
12.2019 - 05.2024
Electronics And Communications Engineering
K.S.R. College of Engineering
High School Diploma -
K.S.Rangasamy Institute of Technology
Similar Profiles
Honey BhattHoney Bhatt
Senior Branch Manager at Ujjivan Small Finance Bank LimitedSenior Branch Manager at Ujjivan Small Finance Bank Limited