Muskan
.
Summary
An experienced professional with a proven track record in the financial services industry and internal audit sector. Expertise includes strategic B2B partnerships, stakeholder management, data analysis and contract negotiation. Proficient individual, with a focus on driving growth and fostering long-term relationships. Holds a Post Graduate Diploma in Management with a specialization in Marketing from IMT Ghaziabad.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Key Account Manager, Corporate Business & Alliance
Airtel Payments Bank Ltd
07.2024 - Current
- Assisted in identifying and managing key strategic B2B partnerships, handling external stakeholder relationships, contract negotiations, and conflict resolution to drive business growth.
- Collaborated closely with internal and external stakeholders to streamline digital customer journeys, improving operational efficiency and delivering a seamless user experience.
- Managed the end-to-end partner lifecycle, overseeing onboarding, execution, and ensuring effective collaboration while identifying new business opportunities to expand the partnership network.
- Contributed to the development of high-impact solutions, ensuring successful partner engagements and fostering long-term relationships within the B2B ecosystem at Airtel Payment Bank
Analyst
Genpact Enterprise Risk Consulting LLP
10.2020 - 06.2022
- Evaluated design, system and operating effectiveness of Travel & Expenditure policies for US- based conglomerates, identifying policy non-compliance and fraudulent reimbursement claims
- Assessed audit areas for alignment with the Anti-Bribery and Anti-Corruption (ABAC) Act and Foreign Corrupt Practices Act (FCPA) guidelines and detected policy deviations.
- Identified gaps and generated comprehensive analytical dashboards to deliver actionable insights and recommendations on non-compliance trends and patterns.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks and conducting Knowledge Transfer sessions for the same.
Education
PGDM (Marketing) -
IMT, Ghaziabad
04.2001 -
B.Com (Hons.) -
Dyal Singh College, University of Delhi
04.2001 -
XII - Commerce
D.A.V. Public School
04.2001 -
X -
D.A.V. Public School
04.2001 -
Skills
- MS Office
- Travel & Expenditure Audit
- Client Relationship Management
- MS Excel
- MS Office
Certification
Marketing Customer Analytics, Segmentation, and Targeting, Udemy 2023
Other Projects/ Internships
- Summer Internship at IMT, Apr-May 2022
Suggested improvements to overall services and marketing strategies via market analysis and customer feedback to increase Magicbricks' revenue and visibility. Conducted market research to improve customer engagement.
- Short Term Project-Asees, Sep-Nov, 2023:
Project details: Created Social Media engagement, boosting the reach by 75%, Post reach up by 2.5K and Story by 1.5K
- Short Term Project- Frimline Pvt Ltd, June-July, 2023:
Project details: Assisted in improving brand awareness for their brand Whey91
Accomplishments
- Campus finalist of Reckitt Career Compass, 2022- case competition
Timeline
Key Account Manager, Corporate Business & Alliance
Airtel Payments Bank Ltd
07.2024 - Current
Marketing Customer Analytics, Segmentation, and Targeting, Udemy 2023
11-2023
Management Consulting Essential Training, Udemy 2023
11-2023
Digital Marketing Strategy- Profitable Sales Funnel Mastery, Udemy 2023
10-2023
Microsoft Excel - Excel from Beginner to Advanced, Udemy 2023
08-2022
Analyst
Genpact Enterprise Risk Consulting LLP
10.2020 - 06.2022
PGDM (Marketing) -
IMT, Ghaziabad
04.2001 -
B.Com (Hons.) -
Dyal Singh College, University of Delhi
04.2001 -
XII - Commerce
D.A.V. Public School
04.2001 -
X -
D.A.V. Public School
04.2001 -
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