Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

Priyanka Gupta

Team Leader
Ahmedabad
Priyanka Gupta

Summary

Dynamic leader and adept communicator with a proven track record at Ttec, where I elevated team performance and consistently exceeded sales targets through effective coaching and customer engagement. Skilled in Microsoft Office and teambuilding, I excel in transforming challenges into solutions, fostering team growth, and driving sales success.


Also an experienced sales and service

associate with a proven track record

in delivering exceptional customer

service and driving revenue growth.

Successfully transitioned from a Sales

Agent role to Support, demonstrating

exceptional client relationship

management and problem-solving

skills. Recognized with a certificate for

Best Support and within 6 months,

recently promoted to Team Leader,

leveraging strong communication and

motivational abilities to drive team

performance and exceed targets.

Overview

5
years of professional experience
2
Certifications

Work History

Ttec
Ahmedabad

Team Leader
06.2024 - Current

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Ttec
Ahmedabad

Sales Chat Associate
05.2019 - 05.2024

Job overview

  • Connect with customers on chat and acknowledge their queries and ask probing questions to sale products and make good connect with customers.
  • Consistently maintained high levels of empathy while interacting with diverse clientele through live-chat exchanges.
  • Delivered comprehensive product demonstrations virtually when requested by customers during chat interactions, supporting informed decision-making processes.
  • Promoted a positive and professional brand image by consistently exceeding customer expectations in sales chat interactions.
  • Achieved monthly sales targets consistently by actively reaching out to potential customers via live chat.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Geetanjali Institute of Technical Studies
Udaipur

Bachelor Of Technology from Computer Science
05.2019

University Overview

Skills

Sales and service

Accomplishments

Accomplishments
  • Awarded “Best support” in 2024.
  • Used Microsoft Excel to develop Sales tracking spreadsheets.
  • Supervised team of 15 agents.

Certification

Best Support

Interests

Traveling and Exploring

Participating in Debates

Playing Sports

Listening to Music

Timeline

Team Leader
Ttec
06.2024 - Current

Best support

06-2024

Best Support

05-2024
Sales Chat Associate
Ttec
05.2019 - 05.2024
Geetanjali Institute of Technical Studies
Bachelor Of Technology from Computer Science
Priyanka GuptaTeam Leader