PRIYANKA JAISWAL
Deputy Manager - Operations
Summary
Results-driven Operations and Business Development professional with over 9 years of experience in the education and private sectors. Skilled in overseeing branch-level operations, contributing to sales and marketing efforts. Success in optimizing academic and administrative systems, enhancing customer engagement, implementing cost-effective strategies. Recognized for cross-functional leadership, data-driven planning, effective stakeholder collaboration.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Deputy Manager – Operations
Aakash Educational Services Ltd.
12.2023 - Current
- Streamlined branch-level operations across academic units to ensure optimal use of resources and time.
- Generated and analyzed CRM-based reports to support both sales and marketing teams.
- Collaborated with marketing teams on lead follow-ups, outreach activities, and student acquisition strategies.
- Liaised with internal departments and external stakeholders to ensure seamless academic and administrative service delivery.
Executive – Operations & Academics
École Intuit Lab – Techno India University
04.2021 - 08.2023
- Oversaw daily academic operations, inventory procurement, and vendor management for campus efficiency.
- Actively engaged in planning and executing campus marketing events and lead generation campaigns.
- Managed Learning Management System (LMS) and facilitated onboarding for students and parents.
- Monitored budgets, fee collections, and payment flow while maintaining financial compliance.
- Developed SOPs for academic workflows that improved overall program efficiency.
Business Development Manager
Jaiswal Tubes (India)
06.2014 - 12.2020
- Negotiated pricing and managed key client relationships to increase revenue.
- Handled logistics, procurement, and inventory planning to ensure timely deliveries.
- Forecasted business risks, tracked revenue performance, and maintained capital balance.
- Introduced operational improvements that enhanced procurement and delivery processes.
Education
B.Tech - Information Technology
Techno India College of Technology
Kolkata, West BengalISC - Class 12
Welland Gouldsmith School
Kolkata, West BengalICSE - Class 10
Welland Gouldsmith School
Kolkata, West BengalSkills
- Branch-Level Operations Management & Administration
- Sales & Marketing Support
- Academic Coordination & Faculty Management
- CRM & LMS Platforms
- Team Leadership & Cross-functional Collaboration
- Client Relations & Vendor Management
- Financial Planning
- Budgeting
- Fee Collection
- Data Analysis & Reporting
Availability
Immediate or 30-day notice
Tools
- MS Excel
- Google Workspace
- Zoho CRM
- LMS Platforms
- Salesforce
Additional Information
· Languages: English, Hindi, Bengali
· Availability: Immediate or 30-day notice
Timeline
Deputy Manager – Operations
Aakash Educational Services Ltd.
12.2023 - Current
Executive – Operations & Academics
École Intuit Lab – Techno India University
04.2021 - 08.2023
Business Development Manager
Jaiswal Tubes (India)
06.2014 - 12.2020
ISC - Class 12
Welland Gouldsmith School
ICSE - Class 10
Welland Gouldsmith School
B.Tech - Information Technology
Techno India College of Technology
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