Summary
Overview
Work History
Education
Skills
Accomplishments
Academic
Roles And Responsibilities
Languages
Timeline
Generic
Priyanka Kachi

Priyanka Kachi

Vendor Management & Operations

Summary

Operations & Vendor Management Portfolios with Result-driven management for 12 + Years of experience in Sales, Vendor Assessment along with strong interpersonal Skills . High achievements in Projects , with a Good delivery and Revenue Impact–Analyzing existing operations and implementing strategies, processes, and technologies to improve productivity and efficacy for teams. Expert in facilitating change in the workforce to support organizational in achieving goals via Analysis , Security and quality objectives. Results-driven, productivity-minded and instrumental in keeping vendors operating within policy guidelines.

Overview

17
17
years of professional experience

Work History

Manager – Operations

Hitachi Payment Service Private Limited
02.2022 - 02.2024

Sr. Cluster Account Manager for Top Bank in India

Bajaj Allianz Life Insurance Company Pvt. Ltd.
03.2021 - 12.2021

Assistant Service Operations Manager

Vodafone India Services Pvt. Ltd
04.2020 - 03.2021

Assistant Manager - Sales and Operation

Hinduja Global Solutions Pvt. Ltd
08.2018 - 01.2020

Team Leader - Campus Recruitment

Global Talent Track Pvt. Ltd.
02.2016 - 01.2018

Sr. Counselor (Sales & Team Handling)

Symbiosis Centre Distance Learning
09.2013 - 02.2014

Administration Coordinator / Sr. Executive Admissions

Globus International School for Business Studies
03.2010 - 01.2012

Sr. Customer Service Officer

Equator InfoTech Pvt. Ltd.
09.2006 - 12.2007

Education

BBA - Business Administration And Management

Indira Gandhi Institute of Technology
Maharashtra
04.2001 -

Higher Secondary School -

Ness Wadia College of Commerce
Maharashtra
04.2001 -

Secondary School Certificate - English Education

St Mira's English Medium School
Maharashtra
04.2001 -

Skills

Sales , Revenue and Growth

Vendor Management

Incident Management

Compliance

Service Delivery

Client Relations

Team Building /Training /Development

Operational Efficiency

Accomplishments

  • Highest Conversion ratio of 23% - 25% for Merchant Transactions for 3 Quarters (For HPY) - Year 2023
  • Highest Achievement 50 Crores for JFM 2019 PAN India for PLCS (For Bajaj Finserv)
  • Awarded “Going the Extra Mile Award" - Year 2017 (For Global Talent Track )
  • Twice Rewarded 'PAT on the Back' for varies projects - Year 2016- 17 for GTT

Academic

BBA, Indira Gandhi Institute of Technology, 68.30%, Maharashtra Board, Ness Wadia College, Pune, 52.83%, Maharashtra Board, St Mira's School, Pune, 59.33%

Roles And Responsibilities

  • Facilitated vendor onboarding process by performing third-party risk assessment of vendors.
  • Identified and measured risks associated with new and existing vendors' information systems and business operations.
  • Performed vendor risk assessment reviews according to pre-established policies and procedures, managing multiple reviews in parallel.
  • Coordinated and evidenced assigned vendor risk artifacts, ensuring compliance with applicable industry standards and privacy rules.
  • Reviewed completed Standardized Information Gathering (SIG) questionnaires and supporting documentation to validate appropriate implementation of security controls by vendors.
  • Compiled Risk Assessment Reports (RAR) and consulted with vendor primary contacts about assessment findings.
  • Assisted vendors in understanding security controls and the evidence needed for those controls.
  • Performed third-party risk assessments to evaluate the effectiveness of vendor controls against industry standards such as ISO 27001, HIPAA, HITECH, PCI DSS, and Meaningful Use requirements.
  • Conducted security risk assessments for both existing and new systems, ensuring compliance with HIPAA, HITECH, and Meaningful Use regulations.
  • Developed and documented detailed security assessment reports, tracking remediation activities to ensure timely resolution of identified issues.
  • Managed multiple vendor security assessments concurrently, effectively prioritizing tasks to meet organizational deadlines and objectives.
  • Assisted in developing and maintaining documentation of policies, standards, and operational processes for regulatory compliance.
  • Conducted reviews and verifications of vendor responses, providing comprehensive documentation in a standard format.
  • Monitored in-place security solutions to ensure efficient and appropriate operations, identifying opportunities for improvement.
  • Engaged in tracking security incidents and conducting risk assessments on service requests, providing actionable recommendations.
  • Collaborated with internal teams and external customers to provide guidance on security policies and procedures, enhancing overall security posture and compliance.
  • Reviewed and analyzed SSAE16 reports of third parties and data centers to identify potential risks.
  • Engaged in regulatory security risk assessments and audits to ensure compliance with industry standards.
  • Facilitated periodic security and compliance gap assessments on new and existing systems, processes, and technologies in accordance with applicable industry standards such as NIST, COBIT, and SOX.
  • Collaborated with internal audit teams to conduct quarterly pre-audit reviews for process improvements and control effectiveness.
  • Provided analysis and recommendations for identified security exceptions, participating in defining remediation efforts.
  • Monitored vendor security posture using security rating tools and facilitated the resolution of compliance issues.

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)

Timeline

Manager – Operations

Hitachi Payment Service Private Limited
02.2022 - 02.2024

Sr. Cluster Account Manager for Top Bank in India

Bajaj Allianz Life Insurance Company Pvt. Ltd.
03.2021 - 12.2021

Assistant Service Operations Manager

Vodafone India Services Pvt. Ltd
04.2020 - 03.2021

Assistant Manager - Sales and Operation

Hinduja Global Solutions Pvt. Ltd
08.2018 - 01.2020

Team Leader - Campus Recruitment

Global Talent Track Pvt. Ltd.
02.2016 - 01.2018

Sr. Counselor (Sales & Team Handling)

Symbiosis Centre Distance Learning
09.2013 - 02.2014

Administration Coordinator / Sr. Executive Admissions

Globus International School for Business Studies
03.2010 - 01.2012

Sr. Customer Service Officer

Equator InfoTech Pvt. Ltd.
09.2006 - 12.2007

BBA - Business Administration And Management

Indira Gandhi Institute of Technology
04.2001 -

Higher Secondary School -

Ness Wadia College of Commerce
04.2001 -

Secondary School Certificate - English Education

St Mira's English Medium School
04.2001 -
Priyanka KachiVendor Management & Operations