PRIYANKA KUMAR
Summary
Self-motivated with good problem-solving ability. Sense of responsibility. Work well under pressure, autonomously and as a team member. Excellent Communication skills & easy adaptability. Strong leadership and collaboration skills including the ability to influence and motivate a team and peers to maximize results. I excel in uncovering actionable insights to drive business success
Overview
9
9
years of professional experience
Work History
Retailer Onboarding Specialist | Senior Data Processing Analyst
NIELSENIQ
04.2022 - Current
- Interacting with Retailers and Stakeholders and Onboarding new key retailers to NIQ
- Creating Tickets in ServiceNow and efficiently solving existing issues with onboarding tasks
- Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule
- Provide front-line customer service and technical support to customers and retailers
- Coordinate sprints, retrospective meetings, and daily stand-ups
- Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions
- Model building, model selection, data exploration, understanding business challenge, visualization, and reporting
- Researched customer feedback to determine trends and areas for improvement.
- Investigated complex issues reported by customers, identified root causes, and proposed corrective action plans.
- Generated periodic reports highlighting key metrics related to document management activities.
- Performed quality control checks on process performance to identify opportunities for further improvement.
Senior Data Engineer
TCS
06.2021 - 04.2022
- Responsible for analysis, design, develop, standard and custom process in SQL
- Analyzing data and running queries in SQL to match fields from one database to another
- Analyzing JSON and XML data to extract the path of the source field.
- Developed and maintained data analysis reports to identify trends, patterns, and correlations.
- Monitored performance and quality control plans to identify improvements in data systems.
- Gathered and organized raw data from multiple sources for further analysis.
- Collaborated with cross-functional teams to ensure proper implementation of data analysis solutions.
Machine Learning Data Associate II
Amazon
Chennai
08.2016 - 12.2018
- Team leader (Responsible for overseeing day to day operations of the team)
- Professional experience in the business-to-business (B2B) and business-to-consumer (B2C) digital retail market
- Reporting: Allocating jobs and workloads to individual associates based on their ability
- SLA Management and resource allocation on daily basics
- Responsible for creating repository on weekly basis for performance evaluation.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Built visualizations that enabled users to quickly interpret results from complex analyses.
- Provided data-driven solutions to support decision making.
Senior Technical Support Executive
CSS Corp Private
07.2015 - 08.2016
- Diagnosed system errors and implemented solutions to resolve them.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Documented all activities related to technical support including processes, updates, changes made.
- Served as first point of contact for incoming technical service calls and emails.
Education
B.TECH - Architectural Technology
SRM University
Skills
- Onboarding Retailers
- Retailers handling
- SQL
- Scrum master- Agile Framework
- ServiceNow
- Stakeholder management
- Project management
- Data Analysis
- Contract Development
- Product Sales
- Data Representation
- Statistical Analysis
- Data Verification
- Information Processing
- Data Visualization
- Account Management
- Client Relationship Building
- Customer Relations
- Process Capability Analysis
- Reporting and Analytics
- CRM software expertise
- Database Management
Accomplishments
- Onboarded Key US Retailers to NIQ.
- Achieved the Best Conversion specialist award.
- Collaborated with team of 100+ in the development of a new hires in Hyderabad in Onsite and process trained every associate and achieved 98% quality.
- Achieved 100% quality by introducing a tool for easy reference tasks withing the project.
Timeline
Retailer Onboarding Specialist | Senior Data Processing Analyst
NIELSENIQ
04.2022 - Current
Senior Data Engineer
TCS
06.2021 - 04.2022
Machine Learning Data Associate II
Amazon
08.2016 - 12.2018
Senior Technical Support Executive
CSS Corp Private
07.2015 - 08.2016
B.TECH - Architectural Technology
SRM University
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