Priyanka M

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Met project deadlines without sacrificing build quality or workplace safety.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Negotiated and managed third-party contracts related to project deliverables.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.

Roles and responsibilities:

• Manage the day-to-day field operations required to implement projects within their unique research design specifications
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Develop and maintain relationships with online sample providers and data collection agencies
• Manage all field costs - obtain project bids from vendors, prepare realistic budgets for the research team, maintain project billing database and manage all outgoing costs to ensure optimal profit margins
• Oversee the workflow,quality control,a nd day to day operations of the Programming tea m Work closely with the Account team to develop sample plans,timelines, data collection
• methods and manage client expectations
• Monitor the data collection process with close scrutiny to sample management and quota control Monitor recruiting and troubleshoot any obstacles in the field
• Communicate regularly with vendors on project status and provide strategic guidance for successful project completion
• Manage back-end processes to close out surveys and ensure operational efficiency - including keeping records of project and sample performance to inform best practices for future studies
• Keep a record of vendor experience, as well as vendor strengths and weaknesses Reduce our costs by a minimum of 15%
• Keep informed of industry trends as related to research methodologies and research new vendors

• Communicated regularly with customers to build rapport and maintain customer satisfaction.
• Delivered exceptional customer service by resolving issues promptly, leading to positive feedback from clients and repeat business.
• Resolved customer complaints by investigating problems and developing solutions to preserve relationship and foster ongoing business opportunities.
• Developed strong client relationships through effective communication, resulting in increased client satisfaction and retention.
• · Provided ongoing project Support to market research managers and directors.
• · Attended central location fieldwork and moderated qualitative interviews.
• · Good team working skill and ability to network within a large organization
• · Developing ability to build strong client relationships
• · Strong organisational skills – able to manage multiple projects running concurrently
• · Carrying out Mystery Shopping, Competitors analysis.
• · Maintaining the timelines provided by research team Handling quantative as well as qualitative

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.