Priyanka Mandal
DIRECT CUSTOMER SUPPORT
Malda,WB
Summary
Want to obtain a position where I can use my knowledge and skill to the growth of the organization as well as myself. I do prefer jobs that allow my passion, skill and expertise to achieve organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
3
3
Languages
Work History
EXECUTIVE – OPERATION
Aegis Customer Support Service PVT.LTD.
04.2024 - 03.2025
- Responsible to handle the queries and complaints from Flipkart customers on inbound calls. Provide accurate, valid and complete information by using the right methods and tools.
- Handle customer complaints, provided appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Build a sustainable relationships and trust with customer accounts.
- And mange lage amount of incoming phone calls.
DIRECT CUSTOMER SUPPORT
mPokket Financial Service Pvt.Ltd.
01.2023 - 03.2024
- Attend a call and welcome first represent our company and explain the company products details. If the customer does not want to take a loan then I want to know the reason and approach the customer to say yes and take the document for approval. Work according to daily targets. We try to solve the problems of all the customers who have problems.
Education
Bachelor of Science - Zoology
Dum Dum Motijheel College
Dum Dum 04.2001 -
Diploma -
R.G.KAR MEDICAL COLLEGE
01.2022
12th - undefined
01.2018
10th - undefined
01.2016
Skills
Good Experience as a client Service Representative
Interests
Painting, Hand crafting, Listening song
Personal Information
- City: Kolkata
- Country: India
Information
I like to talk to people and listen, I think every day is a new day every day is a new opportunity. I love to participate in any social and cultural events.
Timeline
EXECUTIVE – OPERATION
Aegis Customer Support Service PVT.LTD.
04.2024 - 03.2025
DIRECT CUSTOMER SUPPORT
mPokket Financial Service Pvt.Ltd.
01.2023 - 03.2024
Bachelor of Science - Zoology
Dum Dum Motijheel College
04.2001 -
12th - undefined
10th - undefined
Diploma -
R.G.KAR MEDICAL COLLEGE
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