Hi, I’m
Priyanka Nair
Senior Business Analyst
Bangalore
Summary
An ardent listener with experience of 7 years in creating and delivering projects from the scratch.
Successfully worked in Telecommunications, Retail and healthcare projects with MNC's and now traversing journey with a product based company leveraging expertise in seeking the details.
Documenting and configuring process systems.
Diligent worker with strong communication and task prioritization skills
Keen to work in data and accelerate business growth and enhance ongoing performance.
Overview
9
years of professional experience
3
years of post-secondary education
Work History
Hansen TechnologiesBangalore
Senior Business Analyst
01.2021 - Current
Job overview
- Configured and managed complex Parallel Invoice Runs- solution for simulating Invoices for over 1,000,000 customers along with data analysis and high accuracy.
- Building long term trusted advisor relationships with our clients.
- Lead an Onsite discovery workshop at Client Location to elicit business requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Extensive knowledge in configuring systems along with knowledge in different modules including Configuration, Deployment and Query module in a Billing System.
- Deliver effective presentations of findings and recommendations to multiple levels of stakeholders, creating visual displays of quantitative information
- Provide clear and detailed business needs and solution document (BND’s).
- Experience in creating Wireframes to demonstrate potential UI/Ux as well as testing the interfaces.
InfosysPune
Associate Data Analyst
03.2019 - 12.2020
Job overview
- Developed complex dashboard and reporting tools to track business performance metrics.
- Automated about 300 reports by developing a VBA solution to deliver reports
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
AccenturePune
Application Development Analyst
09.2014 - 01.2017
Job overview
- Resolved system test and validation problems to provide normal program functioning.
- Participated in design and planning exercises for future software rollouts.
- Designed best practice documentation for development.
- Explained project technical risks and benefits during project kick-off.
- Developed and implemented personalized client solutions using SQL
- Assisted with creation of user manuals.
- Solved over 1200 tickets with resolutions related to Billing errors/customers using Unix and SQL for a telecommunication project.
Education
Vivekananda's Education Society's Institute of Eng, Mumbai
Master of Science from Computer Applications
06.2011 - 09.2014
Skills
User stories
undefinedTimeline
Senior Business Analyst
Hansen Technologies
01.2021 - Current
Associate Data Analyst
Infosys
03.2019 - 12.2020
Application Development Analyst
Accenture
09.2014 - 01.2017
Vivekananda's Education Society's Institute of Eng
Master of Science from Computer Applications
06.2011 - 09.2014
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