Priyanka Nangalia
Senior Manager
Kolkata
Summary
Results-oriented Team Leader with over 15 years of experience managing a diverse team of nutritionists and fitness trainers, delivering service to over 15,000+ clients. Proven track record in driving profitability, improving client retention, enhancing service quality, and building a strong performance-driven team culture. Skilled in managing service KPIs including renewals, NPS, sales growth, call quality, audits, escalations, and customer satisfaction. Adept at balancing operational efficiency with exceptional client outcomes.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team Leader
HealthifyMe Wellness Private Limited
04.2013 - 06.2020
- Spearheading performance against key metrics- renewals, new sales, active client%, NPS, M0, ensuring alignment with broader business goals.
- Developed a data-driven KPI tracking framework that supports accurate- time decision making and team accountability.
- Conducted Training sessions on renewal tactics and referral strategies.
- Equipped the team with good communication skills to build trust, enhance client satisfaction, and drive organic growth.
- Focused on maximizing active client by supporting the team in proactive engagement.
- Led performance reviews and 1:1 to ensure every team member aligned their client interactions with measurable engagement goals.
- Implemented structured escalation system, decreasing client complains and worked on empathy driven resolution.
- Fostered a collaborative and high energy team environment through transparent communication and regular recognition.
Health and Wellness Coach
Twin Health
01.2021 - 11.2021
- Completed detailed nutritional assessment of each member based on health history, medical conditions and energy requirements.
- Regular interaction and monitoring of planned diet to motivate each member for their goal.
- Arranging monthly result presentation, quarterly seminars for the in-house members about the importance of nutrition and to motivate them.
- Results given to 75% of the client on diabetes reversal journey with positive changes in other parameters like hypertension, cholesterol etc.
Branch Manager
Talwalkars Better Value Fitness Ltd
07.2020 - 01.2021
- Recruited, interviewed, hired and trained 45-50 employees and did inauguration of New Branch in the city.
- Planned and conducted Promotional activities and made Inauguration of new branch successful.
- Supportively directed team of Nutritionists, General Trainer, Personal Trainers, Floor Manager, Receptionist, and Masseurs, consistently improving performance and efficiency to maximize operational results.
- Boosted revenue by 10% YTY and grew the sales team and personal trainers by providing satisfying service and results.
Assistant Manager
04.2011 - 04.2013
- Assisted Sales and Operation Team for Inauguration of New Branch i.e., Ballygunge Gym in Kolkata.
- With a great inauguration and generated Excellent Revenue and Profit for organisation.
- Regular interaction with existing clients to enhance good customer relationship and promote monthly offers.
- Generating enquiries through handing calls, member's referrals and participating promotional activities.
- Facilitating target conversions.
Nutrition Faculty
VLCC Institute of Beauty & Nutrition
02.2011 - 04.2012
- To educate and teach the Students regards to Advance Nutrition Courses.
- Creating lesson plans and assisting in curriculum development and applying various instructional strategies.
Dietician
11.2009 - 04.2011
- Completed detailed nutritional assessments of each member based on health history, medical conditions and energy requirements.
- Post nutrition assessment, preparing Diet Charts as per goal and program of each assigned members.
- Arranging monthly results presentation, quarterly seminars and annually competition for the in-house members about the importance of nutrition and to motivate them.
- Handling walk-in enquiries and reaching assigned sales targets through membership conversion.
Trainee Dietician
BM Birla Heart Research Centre | CK Birla Hospital
04.2009 - 06.2009
- Learnt menu planning, making of RT Feeds, tasting of Food and servicing of the food as per nutritional requirement.
- Analysing and counselling patients' nutritional requirement by assessing relevant factors like blood, temperature, etc.
Education
Post Graduate Diploma - Dietetics & Applied Nutrition
J.D. Birla Institute
01.2008 - 01.2009
Bachelor of Science - Food and Nutrition
J. D. Birla Institute
01.2005 - 01.2008
Skills
- Effective communication strategies
- Sales and Marketing
- MS Office
- Customer Relation and Service
- Budgets and Revenue Generation
- Team Building & Management
- Client Relationship Management
- Product Launch & Business Presentation
- Market Research & Prospect Targeting
- Networking & Corporate Relations
- People Management
- Conflict resolution
Personal Information
- Date of Birth: 07/01/86
- Gender: Female
- Marital Status: Married
Accomplishments
Conducted consecutive 3 months Free Nutrition Counselling sessions for Patients in Purwanchal Nagarik Samity, Kankurgachi, Kolkata in the year 2017., Smart Value Products and Services Limited, Conducted 2-Day Workshop on Health & Nutrition for all Associates of in Kolkata., Tata Consultancy Services, Kolkata, Conducted occasional workshops on Health & Nutrition for Employees on their Employee Benefit Program., Reliance Industries Ltd, Kolkata, Conducted Health Talk sessions for Employees to promote Nutrition and Selfcare., Poshan Care, Freelanced as Content Writer on Nutrition and conducted telephonic Counselling Sessions for their International clients to promote Nutrition and Health Care.
Timeline
Health and Wellness Coach
Twin Health
01.2021 - 11.2021
Branch Manager
Talwalkars Better Value Fitness Ltd
07.2020 - 01.2021
Team Leader
HealthifyMe Wellness Private Limited
04.2013 - 06.2020
Assistant Manager
04.2011 - 04.2013
Nutrition Faculty
VLCC Institute of Beauty & Nutrition
02.2011 - 04.2012
Dietician
11.2009 - 04.2011
Trainee Dietician
BM Birla Heart Research Centre | CK Birla Hospital
04.2009 - 06.2009
Post Graduate Diploma - Dietetics & Applied Nutrition
J.D. Birla Institute
01.2008 - 01.2009
Bachelor of Science - Food and Nutrition
J. D. Birla Institute
01.2005 - 01.2008
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