Priyanka Nigam
Pune,Maharashtra
Summary
Scrum Delivery Lead with 19 years of experience delivering enterprise software solutions in Insurance and Banking domain. Certified SAFe Practitioner with hands-on expertise in Scrum, SAFe, Agile delivery, Jira administration, backlog management, PI planning, release planning, Agile metrics, KPIs, DevOps enablement, CI/CD collaboration, and stakeholder management. Proven success in improving delivery predictability, governance, and team performance across multi-team Agile programs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scrum Delivery Lead
Cotiviti India Pvt Ltd
Pune, Maharashtra
01.2022 - Current
- Led end-to-end enterprise platform delivery for Fraud Detection System in policy claims with over 30 engineers across three scrum teams.
- Managed delivery planning, aligning sprints and PIs with business priorities.
- Drove program-level governance, monitoring milestones and mitigating risks.
- Collaborated with Product Management and Architecture to synchronize roadmaps and timelines.
- Implemented DevOps and CI/CD practices, enhancing deployment frequency.
- Reported delivery status and risks to senior leadership regularly.
- Achieved major releases without critical post-production issues.
- Boosted on-time delivery rate by 25% via structured PI planning.
Scrum Lead
Infosys Technologies
Pune, Maharashtra
10.2021 - 12.2021
- Leading delivery teams to plan, build, and execute complex Insurance policy administration system.
- Aligning Agile delivery with enterprise goals, ensuring cross-departmental collaboration.
- Implementing DevOps and Agile principles for continuous improvement.
- Managing resource allocation, sprint planning, backlog grooming, and risk mitigation.
Agile Scrum Lead
TIAA GBS India
09.2017 - 10.2021
- Owned end-to-end Agile delivery for 3–4 cross-functional Scrum teams executing pension and annuity claims programs.
- Oversaw daily team activities, ensuring smooth operations and high productivity.
- Collaborated with senior management to analyze program proposals and define execution objectives.
- Developed comprehensive program plans that included budgeting, scheduling, scoping, and resource allocation.
- Communicated product vision and goals effectively to stakeholders and team members.
- Allocated resources and assigned workloads for timely, high-quality project deliveries.
- Partnered with Development and QA teams to support sprint planning and delivery readiness.
- Facilitated Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
Product Owner
Tieto India Pvt Ltd
02.2010 - 09.2017
- Owned product roadmap and backlog, translating business needs into actionable user stories.
- Collaborated with architects and development teams to deliver scalable solutions.
- Conducted Agile ceremonies while creating detailed use cases and acceptance criteria.
- Gathered and prioritized product requirements from stakeholders and customers for effective implementation.
Business Analyst
Mastek Pvt Ltd
12.2006 - 02.2010
- Conducted client workshops, gap analysis, and impact assessments.
- Created functional specifications and coordinated user acceptance testing (UAT).
Executive Analyst
XL Dynamics
03.2006 - 12.2006
- Gathered and documented business requirements.
- Developed and executed UAT scenarios for internal systems.
Education
MBA - Information Technology
International Institute of Information Technology
06.2006
Bachelor of Engineering - Electronics & Communications Engineering
Lakshmi Narain College of Technology
06.2004
Skills
- JIRA
- JIRA Align
- PI Planning & Execution
- Product backlog management
- Agile methodologies
- Stakeholder engagement & Communication
- Cross-functional collaboration
- Delivery Predictability
- Miro
- Jenkins/ GitLab
- Risk & Dependency Management
- AWS
Certification
- SAFe PO/PM
- CBAP (Certified Business Analyst Practitioner)
- ITIL v3
- LOMA (280)
- SRI111
Timeline
Scrum Delivery Lead
Cotiviti India Pvt Ltd
01.2022 - Current
Scrum Lead
Infosys Technologies
10.2021 - 12.2021
Agile Scrum Lead
TIAA GBS India
09.2017 - 10.2021
Product Owner
Tieto India Pvt Ltd
02.2010 - 09.2017
Business Analyst
Mastek Pvt Ltd
12.2006 - 02.2010
Executive Analyst
XL Dynamics
03.2006 - 12.2006
MBA - Information Technology
International Institute of Information Technology
Bachelor of Engineering - Electronics & Communications Engineering
Lakshmi Narain College of Technology