Priyanka Parab
Mira Bhyander,Maharashtra
Summary
A highly experienced Business Analyst with 11 years of proven success in delivering strategic, data-driven solutions. Expertise in analyzing business needs, leading cross-functional teams, and driving process improvements in areas such as IT systems, finance, operations, and customer experience. Skilled in requirement gathering, data analysis, solution design, and project management.
Overview
11
11
years of professional experience
Work History
Business Analyst
TATA AIA LTD
08.2023 - Current
- Involved in Group business projects including Credit Life, Term Life, and Pension schemes, supporting changes across Sales, Operations, Claims, and Finance.
- Prepared detailed business specifications (BRD), ensuring all requirements were clearly defined and met during the system integration/ enhancement process.
- Led UAT testing, working closely with end-users to ensure system functionality met business needs.
- Analyzed post-implementation data and developed reports to identify opportunities for further optimization.
- Managed and maintained relationships with senior stakeholders, ensuring communication was streamlined and expectations were consistently met.
- Actively contributed to the Group Transformation Project, focusing on the integration of Group platforms and core systems with retail systems to streamline operations and enhance efficiency.
- Claim workflow development in core system
- API built for partner integration journeys
- Operational and BAU CRs
- Core system / SAP transaction reconciliation automation.
Business Analyst
Aditya Birla Health Insurance
03.2020 - 08.2023
- Analyzed and documented “As-Is” business processes for the affinity portal and customer portal systems.
- Led discussions with business users to understand current and future analytical needs and translated them into functional and non-functional requirements.
- Coordinated with Development and Testing teams to ensure clarity in business requirements and system specifications.
- Worked closely with technical teams and business stakeholders to design, develop, and enhance application solutions.
- Majorly worked on sales projects- Integration journeys and policy buying portals
Assistant manager- Query and request analyst
Aditya Birla Health Insurance
06.2018 - 03.2020
- Analysis of customer request to reduce the volume and to sanitize the process
- CRM changes and improvements for ops and contact centre on basis of CRM case audit findings
- Undertake process walkthroughs to understand the in-depth process followed by stakeholders to reduce departmental TAT - New issuance, Endorsements, Complaints, Claims, Underwriting, affinity etc
- Highlighting areas of improvement in current process of queries and requests
- Self-service, STP and FTR conversions
- Managing monthly request TAT- Financial and non-financial
- Publishing periodic dashboards to the management and way forward
- Checking the adequacy and effectiveness of the process controls
- Looking after web/app changes relating to CRM cases
- Projects executed – CRM case auto assignment and round robin, Affinity clients – NSTP requests to STP, Web self-service for non-financial changes
Executive - Group operation MIS and reporting
Aditya Birla Health insurance
03.2017 - 06.2018
- Monthly business MIS for IRDA reporting
- Weekly business dashboards for LT meeting
- Monthly PPT of CEO review
- Payouts – TPA and Broker calculations
- Reconciliation- Reconciliation of system and MIS
- Reconciliation of financial statement of deposited and customer deposit statements
- Reconciliation of TPA and broker payments
- Majorly interacting with: Commission team, broker, Finance team
- Provider network (TPA)
- Co insurer team
Officer - ATM reconciliation and settlement
Axis Bank LTD.
01.2014 - 03.2017
- ATM Reconciliation of all Axis Bank ATM’s across India
- Calibration of ATM reconciliation & EOD report
- Accounting of excess and shortages in Finacle, found during reconciliation
- Resolving disputes of short/excess Cash withdrawal by customer
- Accounting of cash replenishment entries in respective ATM and CRA GLs on daily basis
- Daily MIS preparation of ATM loading entries of all the ATMs of AXIS BANK
- Business communication s with Vendors, Branches, ACMCs and Third parties for completion of Reconciliation work
- Dealing with other bank short recovery
- Outsource team management
Education
MCom -
Mumbai university
BCom -
Mumbai University, M.L. Dahanukar College
Basics of Data analysis - undefined
Imarticus Institute
Skills
- Requirement elicitation, collaboration and documentation (BRD, uses case and test scopes)
- Solution Design & Problem-Solving Abilities
- API understanding
- UAT and Gap Analysis
- Negotiation and persuasion
- Stakeholder management
- Techniques- Agile, waterfall and hybrid
- Microsoft excel, word and power point
Personal Information
- Date of Birth: 12/30/92
- Marital Status: Married
Domain Competencies
- Health Insurance, life insurance and banking
- Policy Administration and Servicing
- Operations and Claim processes
- Commission workflow/ payouts
- Financial accounting
- MIS and accounting reconciliation
Hobbies and Interests
- Cooking
- Doodling/sketching
- Listening to Music
Timeline
Business Analyst
TATA AIA LTD
08.2023 - Current
Business Analyst
Aditya Birla Health Insurance
03.2020 - 08.2023
Assistant manager- Query and request analyst
Aditya Birla Health Insurance
06.2018 - 03.2020
Executive - Group operation MIS and reporting
Aditya Birla Health insurance
03.2017 - 06.2018
Officer - ATM reconciliation and settlement
Axis Bank LTD.
01.2014 - 03.2017
Basics of Data analysis - undefined
Imarticus Institute
MCom -
Mumbai university
BCom -
Mumbai University, M.L. Dahanukar College
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