PRIYANKA PATEL

•Managed domestic and international tour operations for clients, improving satisfaction and repeat business.
• Maintained records of bookings, payments, and client interactions to ensure traceability.
• Handled escalated queries, resolving complaints and ensuring high service standards.
• Led marketing campaigns and partnerships to increase visibility and bookings.
• Improved operational productivity by implementing efficiency and quality control measures.

• Executed accurate claim assessments and expedited decisions in compliance with IRDA guidelines.
• Ensured quality decisions aligned with agreed SLAs.
• Collaborated with zone teams and investigators to facilitate claim processing.
• Verified all received documents for completeness and accuracy.
• Updated information systematically in the Claims System.
• Conducted thorough quality checks to maintain operational standards.

• Reviewed claim and policy information to assess obligations of insured based on business line.
• Contacted and interviewed brokers, agents, claimants, witnesses, and third parties for comprehensive investigations.
• Determined loss amounts covered by insurance policies while negotiating settlements.
• Investigated insurance claims, negotiated settlements, and authorized payments efficiently.

• Provided floor support as Subject Matter Expert for new interns.
• Managed inbound and outbound calls for client OPTUS (Australia).
• Resolved issues related to internet, modem, computers, laptops, and phones through inbound calls.
• Conducted outbound calls to deliver technical support solutions.

• Oversaw indirect taxation processes to ensure compliance and accuracy.
• Managed octroi handling for goods transport to FRO Godrej.
• Maintained sales tax accounts through diligent tracking and reporting.
• Conducted monthly data entries to support financial operations.