PRIYANKA PATIL
Hyderabad
Summary
Dynamic operations professional with over 3 years of experience implementing and overseeing process enhancements that significantly boost efficiency and productivity. Proven track record of leading and inspiring teams to exceed daily production targets while maintaining the highest quality standards. Skilled in collaborating with senior management to develop and execute effective operational and service strategies that drive business growth. Possesses a deep understanding of operational protocols, industry standards, and regulatory requirements.
Overview
4
4
years of professional experience
Work History
Operations Sr Associate
WNS Global Services
07.2022 - Current
- Promoted to Subject Matter Expert (SME) shortly after joining, successfully managing the entire process with zero escalations.
- Conducted training sessions to enhance employee collaboration, leading to the achievement of service targets.
- Successfully implemented a new Purchase Order (PO) process, overseeing its management without any escalations.
- Expanded process scope to include multiple stores and regions, improving reach and effectiveness.
- Performed statistical analyses to support operational and forecasting needs.
- Coordinated with the General Manager on various operational issues.
- Promoted to Team Lead in December 2023, responsible for managing a team.
Operations Associate
Accenture
08.2021 - 07.2022
- Contributed to the creation of Process Standard Operating Procedures (SOPs), streamlining workflows and enhancing efficiency.
- Recognized for performance and promoted to Quality Assurance Associate at Accenture (Careem).
- Played a key role in testing automations aimed at improving daily stock updates within the process.
- Developed comprehensive master files for the process, significantly reducing task creation effort.
Education
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Skills
- SLA's and KPI management
- Operations management
- Quality assurance management
- Production team leadership
- Microsoft Excel
- G Suite, Microsoft Excel, and MS Office proficiency
- Stakeholder Management
- Team support
Accomplishments
- Awarded consequently for a 3 Months with “Top Performer” for excelling the stack ranking in Accenture.
- Consistently awarded “Top Performer & Extra Miler” for three consecutive months at WNS, recognized for maintaining SLA adherence and achieving zero client escalations.
LANGUAGES
English
Kannada
Hindi
Telugu
Timeline
Operations Sr Associate
WNS Global Services
07.2022 - Current
Operations Associate
Accenture
08.2021 - 07.2022
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University