Hi, I’m
PRIYANKA RAI
Senior Associate Customer Support
Chennai,Tamil Nadu
Summary
A distinguished career to face the real time challenges thereby contributing my skills and Knowledge to the organization.
Have Experience in Data Entry. Form filling Code filling Typing
Overview
5
years of professional experience
3
years of post-secondary education
3
Language
Work History
Tech Mahindra
Senior Associate customer support
03.2022 - 12.2023
Job overview
- Handling customer queries and guiding them to resolve their issues within TAT time with maximum productivity through chat and email
- Cross selling the Verizon wireless products like Home internet, TV etc.
Sitel India Pvt Ltd
Customer Support Executive
09.2019 - 05.2021
Job overview
- Handling customer queries and guiding them to resolve the issue with in TAT time with maximum productivity through chat
- Cross selling for virgin mobiles and bell mobilities
- Achievements: Certified for best sales agent, Received appreciation for RNR.
Barclays Shared ServiceChennai
Process advisor
10.2018 - 08.2019
Job overview
- Validate and analyze the customer complaint received with the evidence available in the internal system and based on that decision has been taken
- Examine the customer complaint and make decision either to endore the customer loss or to defend with valid justification
- Allocating the customer complaint cases to my team member on a priority basis to avoid breaches and risks
- Ensure that there is loss to my management throughout my decision.
Education
CTTE (Madras University)
Bachelor of Science from Mathematics
01.2013 - 01.2016
University Overview
Percentage: 70%
Skills
Financial Management
Project Management
Practice management
Schedule development
Financial statements expertise
Work estimates
Performance improvement
Supporting sales staff
Customer service orientation
Personal Information
- Father's Name: Mr. B. Montu Rai
- Date of Birth: 01/01/96
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Participated in College Departmental Activities and Sports. Took Part in Various sports and departmental activities and have won prizes Took Part has a Volunteering in Math's Lab workshop. Took Part in various inter college competition and have won prizes. Participated in the National Conference on Recent Advances in Applied Sciences.
Disclaimer
I am hereby confirming you that the above information given is true to the best of my knowledge
Accomplishments
Certified for best sales agent
Received appreciation for RNR
Timeline
Senior Associate customer support
Tech Mahindra
03.2022 - 12.2023
Customer Support Executive
Sitel India Pvt Ltd
09.2019 - 05.2021
Process advisor
Barclays Shared Service
10.2018 - 08.2019
CTTE (Madras University)
Bachelor of Science from Mathematics
01.2013 - 01.2016