

Dynamic Account Specialist with a proven track record at JP Morgan Chase & Company, excelling in customer relationship management and account management. Recognized for tenacity in resolving complex issues and achieving sales targets.
I am a highly motivated and proactive person, with outstanding networking and organizational skills. I have a keen ability to foster and maintain client relationships.
Assisted customers with end-to-end queries, ensuring comprehensive support and satisfaction.
Responded promptly to customer phone calls and emails, delivering exceptional service and support.
Handled inbound calls from retail bank and credit card customers, addressing inquiries and resolving issues.
Handled inbound calls from customers to resolve billing and technical support queries.
Generated sales for company by consistently meeting monthly sales targets.
Assisted customers with inquiries and resolved issues efficiently.
Managed customer accounts and updated information regularly.
Provided product knowledge to enhance customer experience.
Counselled leads and converted them into customers, generating significant revenue for company.
Received 'Sales ka Sikandar' recognition for exceptional sales performance, contributing to overall revenue growth.
Cultivated relationships with educational institutions and potential partners.
Developed strategic outreach plans to engage new clients effectively.
Coordinated marketing campaigns to promote online learning programs.
Generated leads through cold calling, following up to successfully close deals.
Delivered training sessions and led demonstrations to enhance team knowledge and engagement.
Assisted HR in scheduling interviews, guiding candidates with aptitude test setup to ensure efficient process.
Basic Knowledge of Tally, MS PowerPoint, MS Access, MS Excel,Optimistic, Tenacious, Fast Learner, Zealous, Leadership, Team PlayerCustomer relationship managementAccount management