Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Priyanka Saini

Priyanka Saini

Customer Service Representative
Jamshedpur

Summary

Dynamic Account Specialist with a proven track record at JP Morgan Chase & Company, excelling in customer relationship management and account management. Recognized for tenacity in resolving complex issues and achieving sales targets.

I am a highly motivated and proactive person, with outstanding networking and organizational skills. I have a keen ability to foster and maintain client relationships.

Overview

6
6
years of professional experience

Work History

Account Specialist

JP Morgan Chase & Company
07.2024 - Current

Assisted customers with end-to-end queries, ensuring comprehensive support and satisfaction.
Responded promptly to customer phone calls and emails, delivering exceptional service and support.
Handled inbound calls from retail bank and credit card customers, addressing inquiries and resolving issues.

Customer Service Representative

Tech Mahindra
07.2022 - 02.2024

Handled inbound calls from customers to resolve billing and technical support queries.
Generated sales for company by consistently meeting monthly sales targets.
Assisted customers with inquiries and resolved issues efficiently.
Managed customer accounts and updated information regularly.
Provided product knowledge to enhance customer experience.

Senior Business Development Associate

BYJU's - Exam Prep
08.2021 - 06.2022

Counselled leads and converted them into customers, generating significant revenue for company.
Received 'Sales ka Sikandar' recognition for exceptional sales performance, contributing to overall revenue growth.
Cultivated relationships with educational institutions and potential partners.
Developed strategic outreach plans to engage new clients effectively.
Coordinated marketing campaigns to promote online learning programs.

Business Development Executive

IT Scient
08.2020 - 01.2021

Generated leads through cold calling, following up to successfully close deals.
Delivered training sessions and led demonstrations to enhance team knowledge and engagement.
Assisted HR in scheduling interviews, guiding candidates with aptitude test setup to ensure efficient process.

Education

BBA -

Arka Jain University
Jamshedpur, India
04.2001 -

HIGHER SECONDARY -

D.A.V. Public School Bistupur
Jamshedpur, India
04.2001 -

SECONDARY -

D.A.V. Public School
Jamshedpur, India
04.2001 -

Skills

Basic Knowledge of Tally, MS PowerPoint, MS Access, MS Excel,Optimistic, Tenacious, Fast Learner, Zealous, Leadership, Team PlayerCustomer relationship managementAccount management

Timeline

Account Specialist

JP Morgan Chase & Company
07.2024 - Current

Customer Service Representative

Tech Mahindra
07.2022 - 02.2024

Senior Business Development Associate

BYJU's - Exam Prep
08.2021 - 06.2022

Business Development Executive

IT Scient
08.2020 - 01.2021

BBA -

Arka Jain University
04.2001 -

HIGHER SECONDARY -

D.A.V. Public School Bistupur
04.2001 -

SECONDARY -

D.A.V. Public School
04.2001 -
Priyanka SainiCustomer Service Representative