AKANKSHYA DAS
Pune
Summary
Accomplished Mobile Device Management (MDM) and Desktop Support Engineer with over 4 years of experience managing 74,000+ enterprise devices through Microsoft Intune and VMware Workspace ONE. Expertise in Windows Autopilot, device provisioning, and identity management, with a strong focus on security compliance and technical support for global users. Proven leader in AMER and LATAM operations, fostering team development and service quality.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work History
Senior Project Engineer
Wipro Limited
Pune
11.2021 - Current
- Manage and support 74k+ devices in MDM platforms (Intune) and Workspace One(Airwatch) for mobile and Windows devices, ensuring compliance with company security policies.
- Configured and deployed Windows devices using Windows Autopilot for seamless provisioning and user onboarding.
- Created and managed Intune groups, device configurations, and compliance policies while assigning Microsoft licenses to streamline user access.
- Configured and enrolled corporate devices using Microsoft Intune, Apple DEP (ABM), and Android Zero-touch Enrollment.
- Managed Mobile Application Management (MAM) policies to secure corporate applications on iOS and Android devices.
- Supported the migration of enterprise devices from VMware Workspace ONE (AirWatch) to Microsoft Intune.
- Managed incidents, service requests, and operational tickets using ServiceNow ensuring SLA compliance.
- Monitored daily ServiceNow queues and prioritized high-severity incidents for timely resolution.
- Produced SLA reports on lost and stolen devices to ensure accountability and inform asset recovery strategies.
- Served as the AMER & LATAM Shift Lead, coordinating with site teams on device procurement, carrier services, and operational escalations.
- Provided technical support via phone, email, and chat for device enrollment, application installation, VPN, Microsoft Authenticator, website access, security group assignments, device ordering, and other mobility-related issues.
- Managed Identity and Access Management tasks by assigning security groups and user access permissions.
- Reviewed customer feedback after ticket closure and followed up to improve service quality, user satisfaction, and identify areas for enhancement.
- Prepared and presented daily, weekly, and monthly operational reports, including regional client updates and service summaries.
- Managed mobile carrier services by suspending, canceling, and reassigning lines, ordering replacement and new devices through Tangoe, and supporting international roaming activation.
- Handled employee offboarding activities, including device return coordination and asset recovery.
- Developed and maintained knowledge base articles and technical documentation for Service Desk and Operations teams.
- Mentored team members by providing technical guidance, troubleshooting support, and knowledge transfer (KT) sessions for new joiners.
Education
M.Tech - Computing System and Infrastructure
Bits Pilani
Rajasthan 04.2021 - 12.2025
Bachelors of Computer Application - Computer Applications
Narasingha Choudhury Autonomous College
Jajpur, Odisha 05.2018 - 07.2021
Skills
- Mobile Device Management (MDM)
- Intune
- AirWatch
- Mobile Application Management (MAM)
- Windows Autopilot
- Incident resolution
- ServiceNow
- PowerBI
- Excel
- SharePoint
Certification
Intune (MDM / MAM) Microsoft training course with Hands On, Udemy
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Project Engineer
Wipro Limited
11.2021 - Current
M.Tech - Computing System and Infrastructure
Bits Pilani
04.2021 - 12.2025
Bachelors of Computer Application - Computer Applications
Narasingha Choudhury Autonomous College
05.2018 - 07.2021