PRIYANKA SHARMA
Freelancing
Ghaziabad,UP
Summary
Worked as an ASSISTANT MANAGER, ASSISTANT PRODUCER & CUSTOMER CARE EXECUTIVE with over 7 years of experience in ACADEMIC, MEDIA & HOSPITALITY/AVIATION Industries. Excellent reputation for resolving problems and driving overall operational improvements.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Assistant Manager-FPM
Institute of Management and Technology
Ghaziabad, Uttar Pradesh
10.2019 - 02.2021
- Handling activities of Fellowship Programme and other academic work as assigned.
- Assisting overall management and handling activities related to admissions and academic's administrative part of the Programme.
- Admission advertisements and promotion work done during the tenure (coordination with various companies for online/offline promotion of the programme)
- Coordination with the aspirants over telephone/emails/face to face and guidance about the programme.
- Drafted Prospectus, Student Handbook and Faculty Handbook.
- Designed the Admission form and also many other forms required for the programme.
- Research work and Data analysis done under supervision of the Programme head.
- Day to day sessions and other work were recorded and filed.
- Coordination with Guests/Adjunct faculty with respect to the programme and sessions.
- Preparation of Academic calendar and Area teaching plans under the guidance of respective Faculty in-charge of the Programme.
- Scheduling of classes, conduct of exams and preparation of grade sheets.
- Maintaining fellowship/contingency funds, accommodation and mess facilities to the candidates attending the programme
- Reports to Programme head/Dean Research.
Assistant Producer
TV TODAY NETWORK
Noida, U.P
08.2012 - 11.2013
- Handling of Breaking News situation
- Worked at AajTak Output desk- Written various news content and special packages for bulletins
- Worked on Vaardat/Astro shows/ Special Shows and did voice over for many packages
- Worked at Assignment - Coordination with Reporters/Stringers/Media houses and other branches of AajTak in overall India and abroad
Customer Care Assistant
JET AIRWAYS PVT. LTD
NEW DELHI
09.2008 - 10.2010
- Dealing with Passengers on front desk
- Taking care of Departures/Arrivals and Customer satisfaction
- VVIP/VIP/CELEBRITIES and Privilege Customer Handling
- Taking care of departures & arrivals Vvip, VIP & Celebrities guest handling
- Taking care of difficult situation like delay, cancelled and reroute flights
- Customer services related to Flight departure and arrivals
- Assisting Managers and team leads for assignments.
Customer Care Representative
Jetlite (Idia) Ltd
New Delhi
06.2008 - 08.2008
- Daling with passengers on Front Desk.
- Taking care of Flight's Departures and Arrivals.
- All VVIP/VIP and Special Guests handling.
- Taking care of Special as well as Difficult Situations in terms of Flight Delay, Canceled Flights, etc.
- Customer services related to Flight departure and arrivals.
- Assisting Managers and team leads for assignments.
Education
Post Graduation Diploma - Broadcast Journalism
TODAY MEDIA INSTITUTE
New Delhi 07.2010 - 06.2012
Bachelor of Science - PHYSICS
PATNA UNIVERSITY
Patna, Bihar 07.2003 - 05.2006
Intermediate Science - Science
Magadh Mahila Collage
Patna 05.2001 - 03.2003
Skills
Team Management
Accomplishments
- Instructor at a center for Non- Formal Education: Inter College Women's Association (Patna) : Worked for one year(05/05/2005 To 04/05/2006) as an instructor at a centre for Non-Formal Education at Avila Convent Center.
- Joint General Secretary: Patna Women's College, Patna, Bihar : During graduation elected as the cabinet member of the college and had the portfolio of Joint General Secretary 2005-2006.
- Best student award in Akhil Bihar Hindi Essay Writing Competition: Pandit Ram Narayan Shastri Smarak Nyas, Patna : Won the best student award in Akhil Bihar Hindi Essay Writing Competition.
- Participated in many rallies against AIDS: National Service Scheme : Participated in many rallies against AIDS and received certificates.
Timeline
Assistant Manager-FPM
Institute of Management and Technology
10.2019 - 02.2021
Assistant Producer
TV TODAY NETWORK
08.2012 - 11.2013
Post Graduation Diploma - Broadcast Journalism
TODAY MEDIA INSTITUTE
07.2010 - 06.2012
Customer Care Assistant
JET AIRWAYS PVT. LTD
09.2008 - 10.2010
Customer Care Representative
Jetlite (Idia) Ltd
06.2008 - 08.2008
Bachelor of Science - PHYSICS
PATNA UNIVERSITY
07.2003 - 05.2006
Intermediate Science - Science
Magadh Mahila Collage
05.2001 - 03.2003
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