Singing
Piyush Chourey
Customer Relationship Executive
Indore
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Technology services,Media and Gaming industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Subject Matter Expert
TaskUs
10.2023 - Current
- Designed custom curricula tailored to specific client requirements, leading to higher engagement rates during training sessions.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
Teammate
TaskUs
04.2021 - 10.2023
- Created business intelligence applications and tools to capture and exploit clients' requests data points and metrics.
- Maintained deep knowledge of diverse programming domains to integrate multi-disciplinary assets into finished products.
- Integrated simplified data visualization media and tools to illustrate complex measurements and analyses.
- Coordinated technical requirements for projects with internal and external stakeholders.
- Developed web applications for deployment on APP and Web platforms and sites.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Content Moderator
Teleperformance
05.2016 - 04.2021
- Conducted content audits to identify gaps and redundancies of content.
- Approved, reviewed and edited all content flowing to website, approving over 2000 pieces of content per day.
- Utilized analytics and site metrics to determine areas of improvement.
- Streamlined functions by developing and implementing processes and task management ticket systems.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Collaborated with marketing and design teams to develop and plan site content, layout and style.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Education
High School Certificate - MP Board
St Pius H S School
Khandwa 07.2004 - 07.2004
HIgher Secondary Certificate - PCM
St Pius H S School
Khandwa 07.2007 - 07.2021
BBA - Marketing
Poonam Chand Gupta Vocational College
Khandwa 07.2010 - 07.2014
MBA - Marketing And HR
Indore Management Institute
Indore 06.2018 - 07.2020
Skills
Computer skills
Customer service
Teamwork
Leadership
Data management
Good listening skills
MS Office
Compassion
Flexible & Adaptable
Teambuilding
Accomplishments
- Increased web traffic 30-40% within 3 months by designing innovative digital marketing campaigns.
- Grew social media audience 50% through grassroots marketing plans incorporating social media campaigns.
- Improved relationships with customers by soliciting feedback and encouraging interactions with customers on social media.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
Google ADs
Interests
Travelling
Vlogging
Timeline
Subject Matter Expert
TaskUs
10.2023 - Current
Teammate
TaskUs
04.2021 - 10.2023
Google ADs
02-2021
Social Media Marketing
02-2021
SEO
02-2021
MBA - Marketing And HR
Indore Management Institute
06.2018 - 07.2020
Content Moderator
Teleperformance
05.2016 - 04.2021
BBA - Marketing
Poonam Chand Gupta Vocational College
07.2010 - 07.2014
HIgher Secondary Certificate - PCM
St Pius H S School
07.2007 - 07.2021
High School Certificate - MP Board
St Pius H S School
07.2004 - 07.2004