Priyanka Shinde
Product Manager - Digital Transformation
Mumbai
Summary
Dynamic Business Analyst and Agile Product Owner with over 10 years of diverse experience in the Banking and Financial Services Industry (BFSI). Adept at driving digital transformations, enhancing product journeys, and optimizing business processes. Proven track record in product management, requirement elicitation, solution design, and stakeholder engagement. Experienced in Business Analysis and Agile methodologies, with a strong focus on delivering innovative solutions that align with strategic business goals.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
3
3
Certifications
Work History
Senior Manager - Digital Banking Unit
HDFC Bank
01.2024 - Current
- Lead digital journeys across the bank, enhancing customer experiences through innovative solutions
- Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities
- Monitor digital penetration and performance metrics across all partnerships
- Collaborate with stakeholders to gather feedback and implement improvements based on industry best practices
- Conduct requirement discussions, documenting high-level business needs and mapping them to existing systems, including impact analysis
- Led cross-functional teams to achieve project milestones and deliver high-quality results
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Tools/Applications: CRMnext, Flexcube, Postman, Draw.io
- Major: Banking as a service (BAAS) project
Product Manager – B2B Digital lending platforms and delivery
Bajaj FinServ
11.2022 - 11.2023
- Spearheaded business analysis initiatives using Agile methodologies, ensuring alignment of solutions with client needs
- Conducted AS-IS analysis of business processes, mapping requirements to existing service offerings
- Collaborated with UI teams to develop solution prototypes and led solution demos for clients
- Managed backlog refinement and prioritized requirements using the MOSCoW approach, ensuring timely delivery of project milestones
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Developed product documentation to communicate upcoming features and products to internal teams
- Liaised with clients to better understand business needs and current market landscape
- Led cross-functional teams to deliver high-quality products on time and within budget constraints
- Streamlined product release cycles, employing agile project management techniques to accelerate time to market
- Deliverables: Business Case, Functional Understanding Document, Gap Analysis, Feasibility Analysis, Business Requirement Document (BRD), Functional Specifications Document (FSD), Wireframes, Use Cases, User Stories, Data Mapping, Requirement Traceability Matrix (RTM), Release Notes, Training Slides
- Tools/Applications: JIRA, Confluence, Draw.io, GitHub, Postman, PG Admin, LOS
- Major Projects: Lending platforms for NBFC’s and MSME businesses
Senior Manager - Digital Transformation Projects
Kotak Mahindra Bank
02.2016 - 10.2022
- Business Requirements Gathering, Elicitation and Documentation
- Liaising with Customer Stakeholders for AS-IS Analysis (Business Process/Application feature)
- Liaising with Technical Teams for Solution Scoping (TO- BE State)
- Conduction Gap Analysis, Feasibility Studies to define the scope and complexity of Change
- Creating User/Technical/Business Documentation for users and vendors
- Lead Solution Prototype and Feature Demo’s during Pre and Post Development phases
- Lead creation and delivery of User Training and Communication
- Procuring stakeholders review and sign-off the on the final deliverable
- UAT clearance with timely bug reporting and fixes
- Negotiating for Cost effective and less time-consuming solutions
- Identifying automation of processes wherever applicable
- First level analysis of issues/bugs identified at API and database level
- Deliverables: Business Requirement Document (BRD), Functional Specifications Document (FSD), Wireframes, Use Cases, Requirement Traceability Matrix (RTM), Business Case, Gap Analysis, Feasibility Analysis, Test Coverage, Release Notes, Training Slides, Marketing Collateral, Feature Description Dossier
- Tools/Applications: JIRA, Confluence, MS SharePoint, Soap UI, SQL, Remedy, Finacle
- Major Projects: Video KYC (Industry first), Kotak 811 Account opening (Digital Zero balance saving account opening), Mobile Account opening (Digital On-boarding)
Deputy Manager
IndusInd bank
08.2013 - 02.2016
- Managed customer interactions via video banking applications, addressing queries and complaints effectively
- Cross - sold banking products while maintaining service level agreements (SLAs)
- Collaborated with QA teams to enhance process efficiency
- Deliverables: Managing Customer interactions and queries, requests, complaints
- Closing customer concerns within TAT, Maintaining SLA
- Tools/Applications: Finacle, ECS- Citrix Electra, Debit Card Management System, Talisma
- Major Projects: Video Branch (Industry first)
Education
TYBMS -
Mumbai University- Patkar College
HSC - undefined
Maharashtra Board- Patkar College
SSC - undefined
Maharashtra Board-St. Xavier’s high school
Skills
Product lifecycle management
Product development
Project planning
Roadmap development
Critical thinking
End to end feature delivery
User acceptance testing
Product backlog management
Problem-solving
Requirements gathering
Analytical thinking
Gap analysis
Software development life cycle
Certification
Training on Competency in Business Analysis by IIBA (CBAP)
Domain
Banking and Financial Services
Timeline
Senior Manager - Digital Banking Unit
HDFC Bank
01.2024 - Current
Product Manager – B2B Digital lending platforms and delivery
Bajaj FinServ
11.2022 - 11.2023
Senior Manager - Digital Transformation Projects
Kotak Mahindra Bank
02.2016 - 10.2022
Deputy Manager
IndusInd bank
08.2013 - 02.2016
HSC - undefined
Maharashtra Board- Patkar College
SSC - undefined
Maharashtra Board-St. Xavier’s high school
TYBMS -
Mumbai University- Patkar College