Priyanka Singh

• Peer Coach for team member for CHT and RTF

• Simultaneously managing several projects for India Market Consumers.

• Organizing and Hosting 2 R & R for CEN IND

• Excellent consistency with efficiency (ATS/UA)

• VG Team top performer: 6 consecutive months

• Colleagues' engagement: Ensuring one-on-one coaching and 360 degrees feedback session with Targeted approach to CCP with major challenge and scope of improvement
• Partnering with high performing colleagues as VG SPOC to promote it internally
• Operations: Seek provide coaching and Feedback to CCP and Team leaders, Bi-Weekly TL connects for collaboration to make strategies and drive VG effectively & compliantly amongst teams, ensured to share weekly reports with teams and TL for trending scores and missed opportunity with Value generation
• I have been Leading the weekly POD huddles to present trending VG performance and challenges
• ICS: Partnering for engagement and fulfillment of merchandise and ensuring to rectifying multiple technical issues on CTT for modification and elimination in disclosures for Upgrade and Supplementary offers
• SPR team: Collaborated with the SPR team for a clear approach and alignment on SPR errors standards on a global and Market level
• I have invalidated 2 SPR errors from BI with the help of call monitoring and investigation
• Ensured multiple followed on the Sales Misconduct citation and cascaded knowledge hives for an end-to-end closure on the same
• GOCM: Collaborated for real time logouts basis skill as pre-coded connects were not available, ensured to conduct coaching/feedback and loop close (if any), R&R preparations etc
• I nominated for operation support on multiple occasions during high CIQ, total support of 2500 hours in a month (September-October) was delivered
• Collaborating with valued partners for smooth initiations and ensuring on delivering high impacting and compliant results
• Highly energetic, positive team player with an excellent work ethic, flexible and reliable
• Reputation for displaying professionalism and concern for customer comfort and known for thriving under high-pressure
• Demonstrated capacity to work effectively with multinational companies with diverse cultures

• Peer Coach for team member for CHT and RTF
• Team engagement SPOC
• IND CEN engagement team member for Cenerzisers from CORE fig
• Organizing and Hosting 2 R & R for CEN IND
• Excellent consistency with efficiency (ATS/UA)
• VG Team top performer: 6 consecutive months
• I was the VG peer coach peers within the team
• 2024 YTD CCP scores: CHT Rank 39, OSAT Rank 1, RTF Rank 4, CFR 29 (Headcount 103)

• Confidential and sensitive medical documents handling and reviewing, handling escalation for smooth transition and processing of leave requests by US based Amazon Employees
• Responding to inquiries regarding policies and programs including benefits, attendance, disability payments
• Adhere to defined processes and ensure delivery in accordance with set quality standards thorough knowledge of policies & processes for multiple Customers group

• Conducting a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight
• Welcoming passengers on board and directing them to their seats
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations
• Giving first aid to passengers where necessary
• Completing paperwork, including writing a flight report