PRIYANKA TELI
HYDERABAD
Summary
Proven Customer Care Executive at CONNEQT BUSINESS SOLUTIONS LTD, adept in leveraging strong communication skills and technical proficiency with CRM tools to enhance customer satisfaction. Demonstrated ability to resolve complex Issues, leading to a significant Improvement In customer service metrics. Excelled in team collaboration and problem-solving, ensuring high-quality customer support.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Care Executive
CONNEQT BUSINESS SOLUTIONS LTD
HYDERABAD
04.2024 - Current
- Addressed customer questions and concerns regarding products and services
- Maintained detailed records of customer interactions, feedback, and resolutions in CRM software
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Investigated customer complaints and provided solutions within acceptable time frames
- Evaluated individual and team business performance and identified opportunities for improvement
- Developed and maintained relationships with customers to ensure their satisfaction
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
Education
Bachelor Of Engineering -
Basaveshwara Engineering College
Bagalkot Karnataka India 08.2019 - 05.2023
Intermediate Certificate - SCIENCE
Vagdevi PU Science College
Bagalkot Karnataka India 06.2017 - 05.2019
SSLC - 10TH
Basaveshwara English Medium High School
Bagalkot Karnataka India 06.2016 - 05.2017
Skills
Strong Communication Skills: Proficient in written communication, ensuring clarity and professionalism in all customer interactions
Problem-Solving Abilities: Skilled at analyzing issues and providing effective solutions in a timely manner
Technical Proficiency: Familiar with CRM tools and chat support platforms, with the ability to quickly adapt to new systems
Time Management: Capable of handling multiple queries simultaneously while maintaining quality standards
Empathy & Patience: dept at understanding customer concerns and addressing them with patience and empathy
Websites
Timeline
Customer Care Executive
CONNEQT BUSINESS SOLUTIONS LTD
04.2024 - Current
Bachelor Of Engineering -
Basaveshwara Engineering College
08.2019 - 05.2023
Intermediate Certificate - SCIENCE
Vagdevi PU Science College
06.2017 - 05.2019
SSLC - 10TH
Basaveshwara English Medium High School
06.2016 - 05.2017
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